Trainer- BPO

NIIT Foundation (NF); New Delhi; On-site; INR 300,000 - 600,000; Full time

Job summary

NIIT Foundation (NF) in Delhi seeks a dedicated trainer to deliver BPO training per curriculum, develop learners’ communication, etiquette, digital literacy and employability skills. Sessions use role plays, case studies, demonstrations and group activities to ensure job relevance.

The role emphasizes safe, inclusive learning, attendance tracking, and providing academic support to improve retention and completion. Fluency in English and Hindi is required.

Qualifications

• Graduate in Business Administration, Commerce, Marketing or a related discipline.
• Relevant certification or Training of Trainers certification is desirable.
• Candidates with strong BPO experience and an appropriate diploma may also be considered.
• Strong facilitation, presentation and classroom-management skills.
• Ability to conduct practical demonstrations and activity-based training.
• Effective verbal and written communication skills in English and Hindi; knowledge of the local language is desirable.
• Basic proficiency in Microsoft Office, online learning platforms and digital reporting tools.
• Ability to assess learners objectively and maintain accurate documentation.
• Strong mentoring, counseling and interpersonal skills.
• Ability to work collaboratively with training, mobilization, placement and project teams.

Responsibilities

• Deliver BPO training in accordance with the approved curriculum and session plans.
• Develop learners communication, workplace etiquette, digital literacy and employability skills.
• Use role plays, case studies, demonstrations, group activities and practical exercises to make sessions engaging and job-relevant.
• Provide additional academic support to learners who require assistance.
• Maintain a safe, inclusive and participative learning environment.
• Monitor learner attendance, punctuality, participation and performance.
• Counsel and motivate learners to improve retention and course completion.
• Identify learning gaps and prepare appropriate remedial interventions.
• Promote professional behavior, discipline and readiness for the workplace.

Skills

Facilitation

Presentation

Classroom management

Verbal communication

Written communication

English

Hindi

Team collaboration

Mentoring

Education

Bachelor in Business Administration

Bachelor in Commerce

Bachelor in Marketing

Training of Trainers

Tools

Microsoft Office

Online learning platforms

Digital reporting tools

Job description

Responsibilities

• Deliver BPO training in accordance with the approved curriculum and session plans.
• Develop learners communication, workplace etiquette, digital literacy and employability skills.
• Use role plays, case studies, demonstrations, group activities and practical exercises to make sessions engaging and job-relevant.
• Provide additional academic support to learners who require assistance.
• Maintain a safe, inclusive and participative learning environment.
• Monitor learner attendance, punctuality, participation and performance.
• Counsel and motivate learners to improve retention and course completion.
• Identify learning gaps and prepare appropriate remedial interventions.
• Promote professional behavior, discipline and readiness for the workplace.

Assessment and Documentation

• Conduct diagnostic, formative and final assessments as prescribed.
• Evaluate practical assignments, role plays and learner projects.
• Maintain accurate attendance, assessment, session-delivery and learner-progress records.
• Prepare and submit reports within defined timelines.
• Maintain supporting evidence and documentation required for program reviews and audits.

Placement Support

• Prepare learners for interviews, group discussions and workplace interactions.
• Conduct mock interviews and provide individual feedback.
• Coordinate with the placement team to assess learners job readiness.
• Share accurate learner profiles, assessment results and placement recommendations.
• Follow up with placed learners and support their workplace retention.

Curriculum and Quality

• Provide feedback on the relevance and effectiveness of training content.
• Stay informed about retail-sector trends, technologies and employer expectations.
• Participate in trainer-development programs, reviews and standardization exercises.
• Ensure compliance with NIIT Foundation training standards, safeguarding requirements and organizational policies.
• Maintain training equipment, learning resources and classroom infrastructure responsibly.

Requirements

• Graduate in Business Administration, Commerce, Marketing or a related discipline.
• Relevant certification or Training of Trainers certification is desirable.
• Candidates with strong BPO experience and an appropriate diploma may also be considered.
• Strong facilitation, presentation and classroom-management skills.
• Ability to conduct practical demonstrations and activity-based training.
• Effective verbal and written communication skills in English and Hindi; knowledge of the local language is desirable.
• Basic proficiency in Microsoft Office, online learning platforms and digital reporting tools.
• Ability to assess learners objectively and maintain accurate documentation.
• Strong mentoring, counseling and interpersonal skills.
• Ability to work collaboratively with training, mobilization, placement and project teams.

Job Type

Full time