Retail Store Manager

KIWI Kisan Window; Mumbai; On-site; INR 502,000 - 725,000; Full time

Job summary

KIWI Kisan Window in Mumbai is seeking a highly motivated Retail Store Manager to lead our store and cafe operations. You will assist customers, maintain store presentation, and drive sales while ensuring a premium customer experience.

You will manage a small team of 3–4 staff, oversee stock, cash reconciliation, and collaborate with central teams on stock planning. The role demands strong communication, flexibility for weekends, and a passion for retail and sustainable products.

Qualifications

• MBA/PGDM/PGPM in Business, Retail, Hospitality, or related fields.
• Strong communication, interpersonal, and problem-solving skills.
• Well-groomed, confident and professional appearance.
• Open to flexible, rotational shifts including weekends and festive seasons.

Responsibilities

• Oversee day-to-day store and cafe operations to achieve sales and profitability.
• Lead a team of 3-4 staff and ensure high standards of hygiene and visual merchandising.
• Deliver premium, personalized customer experiences to drive satisfaction and loyalty.
• Manage stock receiving, replenishment, transfers, and daily SKU reconciliation.
• Coordinate with central teams for stock planning and order fulfillment.
• Analyze sales data and feedback to identify improvements and take corrective actions.
• Handle end-of-day cash management, reconciliation, and reporting.
• Participate in brand promotions and local marketing to drive footfall and sales.
• Build strong customer relationships to promote retention and referrals.

Skills

Customer service

Communication

Leadership

Problem-solving

Education

MBA/PGDM/PGPM in Business, Retail, Hospitality, or related fields

Job description

Job Summary

We are looking for a highly motivated and customer-focused Retail Store Manager to join our team. The ideal candidate will be responsible for assisting customers, maintaining store appearance, achieving sales targets, and ensuring a seamless retail experience.

Key Responsibilities

Overseeing day-to-day store/Cafe operations and achieving sales, profitability targets and handling a team of 3-4 Staff. Maintain high standards of store hygiene, cleanliness, and visual merchandising (VM) to ensure an exceptional brand experience. Deliver a premium, 5-star, and personalized experience to every customer, ensuring satisfaction and loyalty. Manage inventory processes including stock receiving, replenishment, transfers, and daily SKU reconciliation. Support café and retail operations while ensuring product quality, service excellence, and compliance with company SOPs. Analyze sales data, customer feedback, and operational metrics to identify improvement opportunities and implement corrective actions. Coordinate effectively with central teams, factory, and head office for stock planning, order fulfillment, and operational support. Handle end-of-day store closing procedures including cash management, reconciliation, and reporting. Participate in brand promotions, local marketing initiatives, and customer engagement activities to drive footfall and sales. Build and maintain strong customer relationships to promote retention, referrals, and repeat purchases. Develop leadership, operational, and communication skills through structured training and on-ground mentorship.

Other Requirements

MBA/PGDM/PGPM in Business, Retail, Hospitality, or related fields. Strong communication, interpersonal, and problem-solving skills. Well-groomed, confident, and professional in appearance. Demonstrates a sense of responsibility, ownership, and discipline. Open to flexible and rotational shifts, including weekends and festive seasons. Passionate about retail, customer service, and sustainable products.