Retail Store Manager

Lenskart; Krishnagiri District; On-site; INR 600,000 - 900,000; Full time

Job summary

Lenskart Store Manager position in Krishnagiri district seeks an individual to bridge strategy and execution, driving store sales, conversions and customer satisfaction while maintaining team morale. You will lead, coach and develop staff, control attrition, and ensure smooth daily operations in a busy eyewear store.

You will supervise customer service, stock, POS transactions, housekeeping and SOP adherence, scheduling shifts, conducting stock takes and upholding Lenskart standards to deliver

Qualifications

• Graduate with good communication skills and leadership abilities.
• Experience in retail store operations and customer service.
• Ability to drive sales targets and coach the team.

Responsibilities

• Drive store sales and meet targets.
• Coach and develop staff to improve performance.
• Ensure high customer service standards.
• Manage stock, cash and POS transactions.
• Schedule shifts and maintain SOP adherence.
• Control attrition and maintain store standards.

Skills

Customer focus

Sales leadership

People management

Communication skills

Training & development

Attrition control

Education

Graduate

Tools

POS system

Job description

Job Description Store Manager

Title Store Manager

Reporting to Area Operations Manager

Skip Level City/Zonal Manager

About Lenskart With a mission to give India a vision, Lenskart.com is India's fastest growing eyewear company. Lenskart's products include prescription eyewear, branded contact lenses and sunglasses, all equipped with the customers eye powers.

About the Role A Store Manager at Lenskart acts as an important link between strategy and execution. He/she drives the store towards achieving all assigned metrics of Store Sales, Conversions, Customer satisfaction etc. and is responsible for keeping a high level of morale among the store staff, developing them, controlling attrition, and ensuring smooth operations at the store.

Responsibilities

Area Activities expected to be performed by a Lenskart Store Manager

Customer focus:

• Driving Net Promoter Score Greeting customers when they enter store and coaching the team to do the same
• Displaying commitment towards providing exceptional Customer Service and ensuring that Lenskart associates also treat Customer Satisfaction as a priority
• Dealing with customer service issues such as queries and complaints at store level and ensuring this is consistent with the team
• Striving to have long lasting and fruitful relationships with each of our customers
• Driving sales vs. Driving the sales of the store to meet the allotted targets by allocating the targets to the staff
• Developing a culture of high sales performance expectations, i.e. Sales Leadership plan Motivating and inspiring the field team to drive for results
• Assessing field capability and establish performance priorities at group level

People Assisting in recruiting and selecting high potential staff

Providing effective on-the-job training and guidance to team members making use of company development training modules

(Attrition Delivering clear, motivating and constructive feedback in a timely manner to all retail associates

Evaluating the training needs of store associates and working closely with L&D department to Control) execute the developmental plan

Understanding the reasons for attrition and taking measures to control it

Monitoring cash reconciliation to ensure there is no mismatch of store funds

Cash & Inventory Ensuring availability of required merchandise and services

Conducting stocktakes regularly

Ensuring the staff at store level has basic understanding of POS System to ensure transactions management are properly and effectively processed

Performing the necessary quality checks for the new products

Working very closely with other departments till the product reaches the customer and ensuring the best customer experience to the Lenskart CustomerEnsuring that all store employees, including the Optometrist, are taken care of and their issues

Supervision are resolved

Ensuring that the eye check-ups are conducted as per the SOP and maintain high quality standards

Ensuring that all SOPs for retail are implemented successfully and adhered to by store employees SOP adherence &

implementation Updating colleagues on business performance, new initiatives and other important issues

Scheduling the teams shift timings to meet the stores business needs and demands

Ensuring staffing levels are adequate to effectively operate the storeMaintaining the store as per Lenskart standards, regularly cleaning the frames and other

Store upkeep & maintenance equipment at the store

Ensuring the security of all Lenskart equipment and that there is no shortage of stock units or damage in the store

Personal attributes & competencies

Minimum qualification: Graduate

Ability to act as a link between strategy and execution

Ability to develop and inspire people to achieve their best

Ability to build rapport and trusting relationships

Ability to understand stated and unstated needs of the customer and offer solutions

Clear communication and active listening skills

Ability to adapt to a changing environment and openness to learn

Proactive task ownership, result-orientation, and customer-orientation

Ability to multitask and organize activities based on priority