Retail Store Manager

Lenskart; Panaji; Vor Ort; INR 700.000 - 900.000; Vollzeit

Zusammenfassung

Lenskart, a leading eyewear retailer, seeks a Store Manager for its Panaji store. You will bridge strategy and execution, driving sales, customer satisfaction, and staff morale.

You will recruit and train the team, manage stock and cash, ensure SOP adherence, and oversee eye-check services to deliver the best customer experience.

The role requires a graduate qualification and strong leadership to deliver retail excellence in a fast-paced environment.

Qualifikationen

• Graduate degree is required.
• Strong customer service and communication skills.
• Ability to lead a retail team and meet sales targets.
• Experience in store operations and stock management.

Aufgaben

• Drive store sales and meet targets by allocating targets to staff.
• Recruit and train store staff; monitor attrition.
• Ensure SOPs for retail are implemented and updated.
• Oversee eye check-ups per SOP and maintain quality.
• Maintain cash reconciliation and inventory control.

Kenntnisse

Customer focus

Sales leadership

People management

Training

Communication

Attrition control

POS system

Inventory control

Ausbildung

Graduate degree

Tools

POS System

Jobbeschreibung

JOBDESCRIPTION-STOREMANAGER
Title Store Manager
Reportingto AreaOperations Manager
SkipLevel City/Zonal Manager
AboutLenskart
With a mission to give India a vision, Lenskart.com is India's fastest growing eyewear company. Lenskart's products include prescription eyewear, branded contact lenses and sunglasses, all equipped with the customers eye powers.
AbouttheRole
A Store Manager at Lenskart acts as an important link between strategy and execution. He/she drives the store towards achieving all assigned metrics of Store Sales, Conversions, Customer satisfaction etc. and is responsible for keeping a high level of morale among the store staff, developing them, controlling attrition, and ensuring smooth operations at the store.
Responsibilities
AreaActivitiesexpectedtobeperformedbyaLenskartStoreManager
Customerfocus:
DrivingNet
PromoterScore Greeting customers when they enter store and coaching the team to do the same
Displaying commitment towards providing exceptional Customer Service and ensuring that
Lenskart associates also treat Customer Satisfaction as a priority
Dealing with customer service issues such as queries and complaints at store level and ensuring this is consistent with the team
Striving to have long lasting and fruitful relationships with each of our customers Drivingsalesvs. Driving the sales of the store to meet the allotted targets by allocating the targets to the staff
Developing a culture of high sales performance expectations, i.e. Sales Leadershipplan Motivating and inspiring the field team to drive for results
Assessing field capability and establish performance priorities at group level
People Assisting in recruiting and selecting high potential staff
Providing effective on-the-job training and guidance to team members making use of companydevelopment training modules
(Attrition Delivering clear, motivating and constructive feedback in a timely manner to all retail associates
Evaluating the training needs of store associates and working closely with L&D department toControl) execute the developmental plan
Understanding the reasons for attrition and taking measures to control it
Monitoring cash reconciliation to ensure there is no mismatch of store funds
Cash&Inventory Ensuring availability of required merchandise and services
Conducting stocktakes regularly
Ensuring the staff at store level has basic understanding of POS System to ensure transactions management are properly and effectively processed
Performing the necessary quality checks for the new products
Working very closely with other departments till the product reaches the customer and ensuring the best customer experience to the Lenskart CustomerEnsuring that all store employees, including the Optometrist, are taken care of and their issues
Supervision are resolved
Ensuring that the eye check-ups are conducted as per the SOP and maintain high quality
standards

Ensuring that all SOPs for retail are implemented successfully and adhered to by store employees SOPadherence& implementation Updating colleagues on business performance, new initiatives and other important issues
Scheduling the teams shift timings to meet the stores business needs and demands
Ensuring staffing levels are adequate to effectively operate the storeMaintaining the store as per Lenskart standards, regularly cleaning the frames and other
Storeupkeep& maintenance equipment at the store
Ensuring the security of all Lenskart equipment and that there is no shortage of stock units or damage in the store

Personalattributes&competencies
Minimum qualification: Graduate
Ability to act as a link between strategy and execution
Ability to develop and inspire people to achieve their best
Ability to build rapport and trusting relationships
Ability to understand stated and unstated needs of the customer and offer solutions
Clear communication and active listening skills
Ability to adapt to a changing environment and openness to learn
Proactive task ownership, result-orientation, and customer-orientation
Ability to multitask and organize activities based on priority