Retail Store Manager

Lenskart; Dharashiv; On-site; INR 600,000 - 900,000; Full time

Job summary

Lenskart Store Manager in Maharashtra leads the store to achieve sales, customer satisfaction, and smooth operations. The role emphasizes coaching staff, inventory control, and delivering high service standards in a busy eyewear retail environment.

You will drive a customer-centric culture, manage attrition, and ensure SOP adherence while maintaining excellent store presentation and operations.

Responsibilities

• Drive store sales, conversions and customer satisfaction targets.
• Develop and coach staff, manage attrition, and maintain high morale.
• Oversee stock, POS transactions and regular stock takes.
• Ensure SOP adherence, store standards and clean upkeep.
• Schedule shifts to meet business needs and staff availability.
• Provide excellent customer service and resolve issues at store level.

Education

Graduate

Job description

JOB DESCRIPTION-STORE MANAGER

Title Store Manager

Reporting to Area Operations Manager

Skip Level City/Zonal Manager

About the Role

A Store Manager at Lenskart acts as an important link between strategy and execution. He/she drives the store towards achieving all assigned metrics of Store Sales, Conversions, Customer satisfaction etc. and is responsible for keeping a high level of morale among the store staff, developing them, controlling attrition, and ensuring smooth operations at the store.

Responsibilities

Area Activities expected to be performed by a Lenskart Store Manager

Customer focus

• Driving Net
• Promoter Score Greeting customers when they enter store and coaching the team to do the same
• Displaying commitment towards providing exceptional Customer Service and ensuring that
• Lenskart associates also treat Customer Satisfaction as a priority
• Dealing with customer service issues such as queries and complaints at store level and ensuring
• this is consistent with the team
• Striving to have long lasting and fruitful relationships with each of our customers

Driving sales vs. Driving the sales of the store to meet the allotted targets by allocating the targets to the staff

• Developing a culture of high sales performance expectations, i.e. Sales Leadership plan Motivating and inspiring the field team to drive for results
• Assessing field capability and establish performance priorities at group level

People

• Assisting in recruiting and selecting high potential staff
• Providing effective on-the-job training and guidance to team members making use of company development training modules
• (Attrition Delivering clear, motivating and constructive feedback in a timely manner to all retail associates
• Evaluating the training needs of store associates and working closely with L&D department to Control) execute the developmental plan
• Understanding the reasons for attrition and taking measures to control it
• Monitoring cash reconciliation to ensure there is no mismatch of store funds

Cash & Inventory

• Ensuring availability of required merchandise and services
• Conducting stocktakes regularly
• Ensuring the staff at store level has basic understanding of POS System to ensure transactions management are properly and effectively processed
• Performing the necessary quality checks for the new products
• Working very closely with other departments till the product reaches the customer and ensuring the best customer experience to the Lenskart CustomerEnsuring that all store employees, including the Optometrist, are taken care of and their issues
• Supervision are resolved
• Ensuring that the eye check-ups are conducted as per the SOP and maintain high quality standards
• Ensuring that all SOPs for retail are implemented successfully and adhered to by store employees

SOP adherence & implementation

• Updating colleagues on business performance, new initiatives and other important issues
• Scheduling the teams shift timings to meet the stores business needs and demands
• Ensuring staffing levels are adequate to effectively operate the store
• Maintaining the store as per Lenskart standards, regularly cleaning the frames and other

Store upkeep & maintenance equipment at the store

• Ensuring the security of all Lenskart equipment and that there is no shortage of stock units or damage in the store

Personal attributes & competencies

• Minimum qualification: Graduate
• Ability to act as a link between strategy and execution
• Ability to develop and inspire people to achieve their best
• Ability to build rapport and trusting relationships
• Ability to understand stated and unstated needs of the customer and offer solutions
• Clear communication and active listening skills
• Ability to adapt to a changing environment and openness to learn
• Proactive task ownership, result-orientation, and customer-orientation
• Ability to multitask and organize activities based on priority