Retail Store Manager

Lenskart; Hoshiarpur; On-site; INR 350,000 - 550,000; Full time

Job summary

Lenskart in India’s eyewear network, based in Hoshiarpur, is seeking a Store Manager who links strategy with execution. You will drive store sales, monitor conversions, and maintain high staff morale while developing talent and controlling attrition for smooth operations.

The role emphasizes customer focus, SOP adherence, cash and inventory management, and a relentless drive to deliver an outstanding customer experience in a fast-growing retailer.

Qualifications

• Minimum qualification: Graduate.
• Ability to act as a link between strategy and execution.
• Ability to develop and inspire people to achieve their best.
• Clear communication and active listening skills.
• Proactive task ownership, result-oriented and customer-oriented.
• Ability to multitask and organize activities based on priority.

Responsibilities

• Drive the store’s sales to meet targets by allocating goals to staff.
• Develop a culture of high sales performance and motivate the field team.
• Recruit, train and develop store staff, managing attrition.
• Ensure SOP adherence, store upkeep, and high quality eye care standards.
• Manage cash reconciliation, inventory, stock takes and POS familiarity.
• Deliver excellent customer service and resolve issues at store level.

Skills

Customer service

Sales leadership

People development

Communication

Multitasking

Store operations

Problem solving

Education

Graduate

Job description

Reporting to Area Operations Manager

Skip Level City/Zonal Manager

With a mission to give India a vision, Lenskart.com is India's fastest growing eyewear company. Lenskart's products include prescription eyewear, branded contact lenses and sunglasses, all equipped with the customers eye powers.

About the Role

A Store Manager at Lenskart acts as an important link between strategy and execution. He/she drives the store towards achieving all assigned metrics of Store Sales, Conversions, Customer satisfaction etc. and is responsible for keeping a high level of morale among the store staff, developing them, controlling attrition, and ensuring smooth operations at the store.

Responsibilities

Area Activities expected to be performed by a Lenskart Store Manager

Customer focus:Driving NetPromoter Score

• Greeting customers when they enter store and coaching the team to do the same
• Displaying commitment towards providing exceptional Customer Service and ensuring that
• Lenskart associates also treat Customer Satisfaction as a priority
• Dealing with customer service issues such as queries and complaints at store level and ensuring
• this is consistent with the team
• Striving to have long lasting and fruitful relationships with each of our customers

Driving sales vs plan

• Driving the sales of the store to meet the allotted targets by allocating the targets to the staff
• Developing a culture of high sales performance expectations, i.e. Sales Leadership
• Motivating and inspiring the field team to drive for results
• Assessing field capability and establish performance priorities at group level

People development (Attrition Control)

• Assisting in recruiting and selecting high potential staff
• Providing effective on-the-job training and guidance to team members making use of company
• training modules
• Delivering clear, motivating and constructive feedback in a timely manner to all retail associates
• Evaluating the training needs of store associates and working closely with L&D department to
• execute the developmental plan
• Understanding the reasons for attrition and taking measures to control it

Cash & Inventory management

• Monitoring cash reconciliation to ensure there is no mismatch of store funds
• Ensuring availability of required merchandise and services
• Conducting stocktakes regularly
• Ensuring the staff at store level has basic understanding of POS System to ensure transactions
• are properly and effectively processed
• Performing the necessary quality checks for the new products
• Working very closely with other departments till the product reaches the customer and ensuring
• the best customer experience to the Lenskart Customer

Supervision

• Ensuring that all store employees, including the Optometrist, are taken care of and their issues
• are resolved
• Ensuring that the eye check-ups are conducted as per the SOP and maintain high quality
• standards

SOP adherence & implementation

• Ensuring that all SOPs for retail are implemented successfully and adhered to by store employees
• Updating colleagues on business performance, new initiatives and other important issues
• Scheduling the teams shift timings to meet the stores business needs and demands
• Ensuring staffing levels are adequate to effectively operate the store

Store upkeep & maintenance

• Maintaining the store as per Lenskart standards, regularly cleaning the frames and other
• equipment at the store
• Ensuring the security of all Lenskart equipment and that there is no shortage of stock units or
• damage in the store

Personal attributes & competencies

• Minimum qualification: Graduate
• Ability to act as a link between strategy and execution
• Ability to develop and inspire people to achieve their best
• Ability to build rapport and trusting relationships
• Ability to understand stated and unstated needs of the customer and offer solutions
• Clear communication and active listening skills
• Ability to adapt to a changing environment and openness to learn
• Proactive task ownership, result-orientation, and customer-orientation
• Ability to multitask and organize activities based on priority.