Retail Store Manager

Croma; Korba District, Bilaspur; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Croma in Korba, India seeks an experienced Store Manager to drive revenue and manage day-to-day store operations. You will lead sales, control costs, monitor inventory, and ensure customer-friendly service across all touchpoints.

The ideal candidate has 5+ years in large-format retail management, with CDIT exposure preferred, and is ready to join immediately. This role is on-site with a focus on achieving targets and excellent customer experience.

Qualifications

• Min 5 years of experience as a Store Manager in large-format Retail Store Operations.
• Retail CDIT managerial experience would be preferable.
• Ready to join immediately.

Responsibilities

• To achieve revenue and profit targets for the store.
• To monitor and control expenses through efficient store operations.
• To control shrinkage.
• Implement plans to maximize sales while controlling expenses within the budget.
• To ensure a conducive store environment that facilitates purchasing and customer service.
• To understand customer needs and fulfill gaps with optimal product/service care promptly.
• To plan and achieve store sales targets.
• To oversee all POS activities including sales, orders, payments, refunds, and inventory updates.
• To communicate company policies timely and ensure adherence.
• To monitor sales vs. forecasts and interpret trends for planning.
• Communicate actual sales vs. budget to staff and ensure targets are met.
• To manage trade-in inventory and logistics.
• To optimize age of inventory and stock turns.
• To oversee inventory process and ensure proper handling of defects.
• To maintain a competitive radar and provide feedback on product, price, and promotions.
• Continuously innovate to improve footfall and conversion rates.
• Schedule floor manpower to meet customer demand.
• Maintain outstanding customer standards with friendly service.
• Ensure staff presentation aligns with company standards.
• Motivate staff to increase sales and efficiency.

Skills

Store management

Customer service

Team leadership

Inventory management

Budgeting

Job description

Role & responsibilities

• To achieve the revenue and profit targets for the store.
• To monitor and control expenses through efficient store operations.
• To control shrinkage.
• Implement plans to maximize sales while controlling expenses within the budget.
• To ensure the setup of a conducive environment at the store to facilitate purchase decisions and provide customer service.
• To understand customer needs and fulfil need gaps by suggesting the most optimal solution w.r.t. product, services and customer care in a timely manner.
• To plan and ensure achievement of the store sale targets.
• To oversee all point of sales activities in the store which includes - sales transactions, tracking customer orders and payments, registering sale and maintaining inventory updates, providing service, handling returns and refunds, gathering consumer data for feedback.
• To ensure that the company policy and procedures are communicated in a timely manner and adhered accordingly.
• To monitor sales figures vis--vis forecast and interpret trends to facilitate planning.
• Communicate actual sales vs. budgeted to all store employees and to ensure achievement of targets.
• To monitor trade-in products, its inventory management and controlling its logistics and disposal.
• To optimize age of inventory and ensure stock turns.
• To oversee the inventory process in the store and ensure damaged and defective goods are processed on time and in an accurate manner.
• To maintain a competition radar and communicate timely feedback w.r.t product, price and promotions.
• Constantly innovating methodologies to improve customer footfalls and conversion ratio.
• Scheduling of floor manpower to customer ratio to adequately meet the customer interface.
• Ensure that the store maintains outstanding customer standards by providing a friendly environment that treats each customer as a guest with respect and courtesy while providing them with quick and friendly service.
• Ensuring that the staff presentation is in line with company preferred standards.
• Managing and motivating the store team to increase sales and ensure efficiency.

Preferred candidate profile

Min 5 years of experience as a Store Manager in any large format of Retail Store Operation. Retail CDIT managerial experience would be more preferable. Ready to join immediately.