Manager - Retail Store Operations

Vodafoneidea; Munger; On-site; INR 320,000 - 520,000; Full time

Job summary

Vodafoneidea is seeking a Store Manager for our retail location in WBK. The role focuses on maintaining store processes, stock availability, and product displays while driving customer satisfaction and profitability. You will lead a team, ensure tight loss control, and optimise revenue per footfall through effective customer guidance.

Ideal candidates hold a graduate degree with P&L exposure and 2–3 years in retail, with strong CRM skills and a track record in staff coaching and retention.

Qualifications

• Graduate with P&L management skills.
• 2-3 years of work experience in Retail Industry.
• Store Management & Customer Relationship Management

Responsibilities

• Adhere to store processes and documentation.
• Maintain stock availability per norms.
• Increase revenue per footfall and aid customer decisions.
• Achieve profitability targets for the store.
• Minimize pilferage and shrinkage.
• Manage churn and ensure walk-in customer satisfaction.
• Place pop-ups and product displays; resolve store issues timely.
• Coach & train Store Executives; maintain retention via reviews.

Skills

Quality assurance

Revenue optimization

ROI targets

Loss prevention

Customer satisfaction

Visual merchandising

Staff coaching

Education

Graduate with P&L management

Job description

Job Description:

Role

Store Manager

Function / Department

Retail

Location

WBK

Job Purpose

Responsible for adherence to store processes in terms of documentation and systems. Maintain availability of stock at the store while adhering to norms

Core Competencies, Knowledge, Experience

• Monitoring and ensure quality of acquisition through store


• Increasing revenue per footfall by aiding customers’ purchase decisions


• Achieving profitability (Return on investment) targets for the store


• Minimizing losses from pilferage (wastage) and shrinkage (unidentified losses)


• Managing churn and achieve customer satisfaction for walk-in customers


• Ensure appropriate placement of pop-ups and product displays at store and I resolve store-specific issues within specific timelines


• Coach & train Store Executives and ensure employee-retention and motivation levels are high through regular reviews and performance streamlining of both on-roll and associate employees

Must have technical / professional qualifications

• Graduate with P&L Management skills.


• 2-3 years of work experience in Retail Industry


• Store Management & Customer Relationship Management

Requirements