Retail Sales Executive

Gulmoharlane; Jaipur; On-site; INR 250,000 - 380,000; Full time

Job summary

Gulmohar Lane in Delhi invites a Retail Sales Executive to join our premium showroom team. You will welcome customers, understand their requirements, and present furniture, décor and lifestyle products with emphasis on design, materials and finishes.

You will provide personalized recommendations based on space and budget, handle inquiries and leads to achieve sales targets, and maintain strong relationships with clients, interior designers and architects.

Qualifications

• Graduate with a degree in any field; interior design or related background is a plus.
• 1-4 years in premium retail or luxury brands is preferred.
• Excellent verbal and written communication capabilities.
• Strong customer service and relationship-management skills.
• Presentable, professional demeanor with premium clientele experience.
• Comfortable using CRM and basic computer applications.

Responsibilities

• Greet customers in showroom and understand their requirements.
• Present and explain Gulmohar Lane's products, materials and finishes.
• Provide personalized recommendations based on space and budget.
• Handle enquiries, walk-ins, leads and follow-ups to achieve sales targets.
• Build relationships with clients, interior designers and architects.
• Maintain CRM data and coordinate with teams for orders and delivery.

Skills

Communication skills

Customer service

Relationship-building

Sales and negotiation

CRM familiarity

Education

Graduate in any discipline

Interior Design / Fashion / Retail / Hospitality background

Tools

CRM software

Job description

Gulmohar Lane is a design- and craftsmanship-led furniture and lifestyle brand, bringing together contemporary design sensibilities with traditional Indian craftsmanship. Our collections include furniture, home décor and soft furnishings, created with a strong focus on design, quality and detailing.

Role Overview:

We are looking for a Retail Sales Executive to join our showroom team in Delhi and deliver an exceptional customer experience while driving sales. The ideal candidate should have a strong interest in furniture, interiors, home décor or luxury retail, with excellent communication and relationship-building skills.

Key Responsibilities:

• Welcome and engage customers visiting the showroom and understand their requirements.
• Present and explain Gulmohar Lane's furniture, décor and lifestyle products, including design, materials, finishes and features.
• Provide personalized product recommendations based on customer preferences, space and budget.
• Handle customer enquiries, walk-ins, leads and follow-ups to achieve sales targets.
• Build and maintain strong relationships with customers, interior designers, architects and other relevant clients.
• Prepare quotations, coordinate orders and ensure timely follow-up until closure and delivery.
• Maintain accurate customer and sales information in the CRM.
• Coordinate with design, production, merchandising and logistics teams to ensure smooth order execution.
• Maintain showroom presentation and ensure products are displayed according to brand standards.
• Stay updated on product knowledge, new collections, materials, finishes and design trends.
• Support showroom activities, events and promotional initiatives when required.

Skills & Qualifications:

• Graduate in any discipline; a background in Interior Design, Fashion, Retail, Hospitality or related fields is an advantage.
• 1-4 years of experience in retail sales, preferably in premium furniture, home décor, interiors, luxury retail or lifestyle brands.
• Excellent verbal and written communication skills.
• Strong customer service and relationship-management skills.
• Good understanding of furniture, interiors, materials and design aesthetics is preferred.
• Strong sales, negotiation and follow-up skills.
• Comfortable working with CRM and basic computer applications.
• Presentable, confident and professional in dealing with premium clientele.