Retail Sales Associate

Lenskart; Tiruppur; On-site; INR 201,000 - 268,000; Full time

Job summary

Lenskart in Tiruppur is seeking a friendly retail associate to greet customers, understand eyewear needs, and guide them to glasses, sunglasses, or contact lenses with clear product information and demonstrations.

You will maintain a clean, organized store, process transactions accurately, restock shelves, handle inquiries, and collaborate with the team to achieve sales targets while delivering excellent customer service.

Qualifications

• Retail or customer service experience preferred but not required.
• Friendly, outgoing personality with excellent communication.
• Customer-focused mindset with willingness to assist customers.

Responsibilities

• Greet customers and understand eyewear needs.
• Assist in selecting eyeglasses, sunglasses, and contact lenses with product information and demonstrations.
• Upsell and cross-sell to maximize sales opportunities.
• Process transactions accurately, including cash and card payments.
• Keep store clean, organized and well displayed with accurate pricing.
• Perform regular stock checks and restock shelves.
• Resolve customer issues professionally or escalate to management as needed.
• Stay updated on products, promotions, and store policies.
• Collaborate with team to meet sales targets and service goals.

Skills

Customer service

Communication skills

Multitasking

Education

High school diploma or equivalent

Job description

Key Responsibilities:

• Greet customers warmly as they enter the store, engaging them in conversation and understanding their eyewear needs.
• Assist customers in selecting eyeglasses, sunglasses, and contact lenses, providing product information, recommendations, and demonstrations as needed.
• Use product knowledge and sales techniques to upsell and cross-sell products, maximizing sales opportunities.
• Process customer transactions accurately and efficiently, including cash handling, credit card transactions, and billing inquiries.
• Maintain a clean, organized, and visually appealing store environment, ensuring that merchandise is properly displayed and priced.
• Perform regular inventory checks, restock shelves, and assist with merchandise deliveries as needed.
• Address customer concerns and resolve issues in a timely and professional manner, escalating to management as necessary.
• Stay updated on product offerings, promotions, and company policies to provide accurate information to customers.
• Collaborate with team members to achieve sales targets, meet customer service goals, and ensure the overall success of the store.

Qualifications:

• High school diploma or equivalent.
• Previous retail or customer service experience is preferred but not required.
• Friendly and outgoing personality with excellent communication and interpersonal skills.
• Customer-focused mindset with a willingness to go above and beyond to meet customer needs.
• Ability to work effectively in a fast-paced environment and multitask with attention to detail.
• Strong problem-solving skills and the ability to handle challenging situations with professionalism and tact.
• Flexible availability, including evenings, weekends, and holidays, as needed.