Retail Sales Associate

Lenskart; Muzaffarnagar; On-site; INR 180,000 - 320,000; Full time

Job summary

Lenskart in Muzaffarnagar is looking for a friendly retail associate to help customers find the right eyewear and deliver an exceptional shopping experience. You will greet customers, explain features, and demonstrate products to aid informed choices.

In this role you will handle transactions, maintain appealing displays, support inventory, and collaborate with the team to hit sales targets while upholding company policies and standards.

Qualifications

• High school diploma or equivalent.
• Retail or customer service experience preferred but not required.
• Friendly and outgoing personality with excellent communication and interpersonal skills.
• Customer-focused mindset with willingness to go above and beyond.
• Ability to multitask in a fast-paced environment with attention to detail.
• Strong problem-solving skills and professionalism in challenging situations.
• Flexible availability including evenings, weekends, and holidays.

Responsibilities

• Greet customers warmly as they enter the store and understand eyewear needs.
• Assist customers in selecting eyeglasses, sunglasses, and contact lenses with product information and demos.
• Upsell and cross-sell products using knowledge and sales techniques.
• Process transactions accurately, including cash, card payments, and billing inquiries.
• Maintain a clean, organized store with proper merchandising and pricing.
• Perform regular inventory checks, restock shelves, and assist with deliveries.
• Address customer concerns promptly and escalate to management when needed.
• Stay updated on product offerings, promotions, and store policies.
• Collaborate with team members to achieve sales targets and service goals.

Skills

Friendly demeanor

Excellent communication

Customer-focused

Multitasking

Attention to detail

Problem-solving

Flexibility

Education

High school diploma or equivalent

Job description

Key Responsibilities:

• Greet customers warmly as they enter the store, engaging them in conversation and understanding their eyewear needs.
• Assist customers in selecting eyeglasses, sunglasses, and contact lenses, providing product information, recommendations, and demonstrations as needed.
• Use product knowledge and sales techniques to upsell and cross-sell products, maximizing sales opportunities.
• Process customer transactions accurately and efficiently, including cash handling, credit card transactions, and billing inquiries.
• Maintain a clean, organized, and visually appealing store environment, ensuring that merchandise is properly displayed and priced.
• Perform regular inventory checks, restock shelves, and assist with merchandise deliveries as needed.
• Address customer concerns and resolve issues in a timely and professional manner, escalating to management as necessary.
• Stay updated on product offerings, promotions, and company policies to provide accurate information to customers.
• Collaborate with team members to achieve sales targets, meet customer service goals, and ensure the overall success of the store.

Qualifications:

• High school diploma or equivalent.
• Previous retail or customer service experience is preferred but not required.
• Friendly and outgoing personality with excellent communication and interpersonal skills.
• Customer-focused mindset with a willingness to go above and beyond to meet customer needs.
• Ability to work effectively in a fast-paced environment and multitask with attention to detail.
• Strong problem-solving skills and the ability to handle challenging situations with professionalism and tact.
• Flexible availability, including evenings, weekends, and holidays, as needed.