Retail Sales Associate

Lenskart; Kamrup Metropolitan; On-site; INR 180,000 - 240,000; Full time

Job summary

Lenskart in Kamrup Metropolitan, Assam is seeking a friendly, customer-focused Retail Associate to greet shoppers, assist with eyewear selections, and enhance sales through upselling. You will handle transactions, maintain store presentation, and support inventory tasks in a fast-paced environment.

The role requires excellent communication, flexibility to work evenings and weekends, and a team-oriented attitude to achieve sales and service goals.

Qualifications

• High school diploma or equivalent.
• Retail or customer service experience preferred.
• Friendly and outgoing personality with excellent communication.
• Customer-focused mindset with a willingness to go above and beyond to meet customer needs.
• Ability to work effectively in a fast-paced environment and multitask with attention to detail.
• Flexible availability, including evenings, weekends, and holidays, as needed.

Responsibilities

• Greet customers warmly as they enter the store and engage them in conversation.
• Assist customers in selecting eyewear and provide product information and demonstrations.
• Upsell and cross-sell products using sales techniques to maximize sales opportunities.
• Process transactions accurately, including cash handling and billing inquiries.
• Keep the store clean, organized, and visually appealing with properly displayed merchandise.
• Perform regular inventory checks and restock shelves as needed.
• Address customer concerns professionally and escalate to management when necessary.
• Stay updated on product offerings, promotions, and store policies to provide accurate information.
• Collaborate with team to meet sales targets and customer service goals.

Skills

Friendly demeanor

Excellent communication

Interpersonal skills

Customer focus

multitasking

Education

High school diploma or equivalent

Job description

Key Responsibilities:

• Greet customers warmly as they enter the store, engaging them in conversation and understanding their eyewear needs.
• Assist customers in selecting eyeglasses, sunglasses, and contact lenses, providing product information, recommendations, and demonstrations as needed.
• Use product knowledge and sales techniques to upsell and cross-sell products, maximizing sales opportunities.
• Process customer transactions accurately and efficiently, including cash handling, credit card transactions, and billing inquiries.
• Maintain a clean, organized, and visually appealing store environment, ensuring that merchandise is properly displayed and priced.
• Perform regular inventory checks, restock shelves, and assist with merchandise deliveries as needed.
• Address customer concerns and resolve issues in a timely and professional manner, escalating to management as necessary.
• Stay updated on product offerings, promotions, and company policies to provide accurate information to customers.
• Collaborate with team members to achieve sales targets, meet customer service goals, and ensure the overall success of the store.

Qualifications:

• High school diploma or equivalent.
• Previous retail or customer service experience is preferred but not required.
• Friendly and outgoing personality with excellent communication and interpersonal skills.
• Customer-focused mindset with a willingness to go above and beyond to meet customer needs.
• Ability to work effectively in a fast-paced environment and multitask with attention to detail.
• Strong problem-solving skills and the ability to handle challenging situations with professionalism and tact.
• Flexible availability, including evenings, weekends, and holidays, as needed.