Retail Sales Associate

Lenskart; Haldwani; On-site; INR 150,000 - 230,000; Full time

Job summary

Lenskart in Uttarakhand, India seeks a friendly retail associate to greet customers, understand eyewear needs, and guide selections of eyeglasses, sunglasses, and contact lenses.

You will upsell with product knowledge, handle transactions accurately, maintain an organized store, restock shelves, and collaborate with the team to meet sales targets while delivering excellent service.

Qualifications

• Greet customers warmly and understand eyewear needs.
• Assist customers in selecting eyeglasses, sunglasses and contact lenses, providing product information and recommendations.
• Use sales techniques to upsell and cross-sell products.
• Process customer transactions accurately, including cash handling and credit card transactions.
• Maintain a clean, organized store with proper pricing and display of merchandise.
• Perform regular inventory checks and restock shelves as needed.
• Address concerns and resolve issues promptly, escalating as necessary.
• Stay updated on product offerings, promotions and policies to provide accurate information.
• Collaborate with team to meet sales targets and customer service goals.

Responsibilities

• Greet customers warmly as they enter the store and understand eyewear needs.
• Assist customers in selecting eyeglasses, sunglasses and contact lenses with guidance.
• Upsell and cross-sell products using knowledge of features and benefits.
• Handle transactions accurately and efficiently, including cash and card payments.
• Keep the store clean, organized and visually appealing with proper pricing.
• Conduct regular inventory checks and restock shelves as needed.
• Address customer concerns and resolve issues promptly with management involvement when needed.
• Stay informed about promotions and policies to provide accurate information.
• Work with team to achieve sales targets and deliver excellent service.

Skills

Greet customers

Product knowledge

Upsell and cross-sell

Cash handling

Store presentation

Inventory restock

Problem solving

Teamwork

Education

High school diploma

Job description

Key Responsibilities:

• Greet customers warmly as they enter the store, engaging them in conversation and understanding their eyewear needs.
• Assist customers in selecting eyeglasses, sunglasses, and contact lenses, providing product information, recommendations, and demonstrations as needed.
• Use product knowledge and sales techniques to upsell and cross-sell products, maximizing sales opportunities.
• Process customer transactions accurately and efficiently, including cash handling, credit card transactions, and billing inquiries.
• Maintain a clean, organized, and visually appealing store environment, ensuring that merchandise is properly displayed and priced.
• Perform regular inventory checks, restock shelves, and assist with merchandise deliveries as needed.
• Address customer concerns and resolve issues in a timely and professional manner, escalating to management as necessary.
• Stay updated on product offerings, promotions, and company policies to provide accurate information to customers.
• Collaborate with team members to achieve sales targets, meet customer service goals, and ensure the overall success of the store.

Qualifications:

• High school diploma or equivalent.
• Previous retail or customer service experience is preferred but not required.
• Friendly and outgoing personality with excellent communication and interpersonal skills.
• Customer-focused mindset with a willingness to go above and beyond to meet customer needs.
• Ability to work effectively in a fast-paced environment and multitask with attention to detail.
• Strong problem-solving skills and the ability to handle challenging situations with professionalism and tact.
• Flexible availability, including evenings, weekends, and holidays, as needed.