Retail Sales Associate

Lenskart; Gorakhpur District; On-site; INR 180,000 - 240,000; Full time

Job summary

Lenskart in Gorakhpur district seeks a customer-focused Sales Associate to welcome shoppers and help them choose eyewear. You will provide product information, demonstrate features, and process purchases with accuracy in a fast-paced retail environment.

As part of the team, you will upsell and cross-sell, maintain store presentation, and stay updated on promotions and policies. Flexible availability, including evenings and weekends, is preferred to meet store targets.

Qualifications

• High school diploma or equivalent.
• Retail or customer service experience preferred but not required.
• Friendly, outgoing personality with strong communication skills.
• Ability to multitask in a fast-paced environment.
• Flexibility to work evenings, weekends, and holidays.

Responsibilities

• Greet customers warmly as they enter the store and understand eyewear needs.
• Assist customers in selecting eyeglasses, sunglasses, and contact lenses with recommendations.
• Upsell and cross-sell products using product knowledge and sales techniques.
• Process transactions accurately, including cash handling and billing inquiries.
• Maintain a clean, organized store and ensure proper product displays and pricing.
• Perform inventory checks, restock shelves, and assist with deliveries as needed.
• Address customer concerns and escalate to management when necessary.
• Stay updated on promotions and company policies to provide accurate information.
• Collaborate with team members to meet sales targets and customer service goals.

Skills

Customer service

Communication

Interpersonal skills

Sales abilities

Education

High school diploma or equivalent

Job description

Key Responsibilities:

• Greet customers warmly as they enter the store, engaging them in conversation and understanding their eyewear needs.
• Assist customers in selecting eyeglasses, sunglasses, and contact lenses, providing product information, recommendations, and demonstrations as needed.
• Use product knowledge and sales techniques to upsell and cross-sell products, maximizing sales opportunities.
• Process customer transactions accurately and efficiently, including cash handling, credit card transactions, and billing inquiries.
• Maintain a clean, organized, and visually appealing store environment, ensuring that merchandise is properly displayed and priced.
• Perform regular inventory checks, restock shelves, and assist with merchandise deliveries as needed.
• Address customer concerns and resolve issues in a timely and professional manner, escalating to management as necessary.
• Stay updated on product offerings, promotions, and company policies to provide accurate information to customers.
• Collaborate with team members to achieve sales targets, meet customer service goals, and ensure the overall success of the store.

Qualifications:

• High school diploma or equivalent.
• Previous retail or customer service experience is preferred but not required.
• Friendly and outgoing personality with excellent communication and interpersonal skills.
• Customer-focused mindset with a willingness to go above and beyond to meet customer needs.
• Ability to work effectively in a fast-paced environment and multitask with attention to detail.
• Strong problem-solving skills and the ability to handle challenging situations with professionalism and tact.
• Flexible availability, including evenings, weekends, and holidays, as needed.