Retail Sales Associate

Lenskart; Gandhinagar; On-site; INR 180,000 - 300,000; Full time

Job summary

Lenskart in Gandhinagar, Gujarat is looking for a friendly Retail Sales Associate to greet customers, understand their eyewear needs, and provide helpful recommendations. You will assist with selecting eyeglasses, sunglasses, and contacts, process transactions, keep the store clean and well merchandised, and collaborate with the team to meet sales targets and deliver excellent service.

This role requires flexible availability, including evenings and weekends, and a customer‑focused attitude to

Qualifications

• High school diploma or equivalent.
• Retail or customer service experience preferred but not required.
• Friendly, outgoing personality with strong communication skills.
• Customer-focused mindset with willingness to go above and beyond.
• Ability to multitask in a fast-paced environment with attention to detail.
• Problem-solving skills with professional, tactful handling of situations.
• Flexible availability including evenings, weekends, and holidays.

Responsibilities

• Greet customers warmly and engage to understand eyewear needs.
• Assist in selecting eyeglasses, sunglasses, and contacts with guidance.
• Upsell and cross-sell products using product knowledge and sales techniques.
• Process transactions accurately, including cash and card payments.
• Keep store clean, organized, and visually merchandised.
• Perform regular inventory checks and restock shelves.
• Resolve customer issues promptly, escalating to management when needed.
• Stay updated on product offerings, promotions, and policies.
• Collaborate with team to meet sales targets and service goals.

Skills

Customer service

Communication

Multitasking

Sales skills

Interpersonal skills

Education

High school diploma or equivalent

Job description

Key Responsibilities:

• Greet customers warmly as they enter the store, engaging them in conversation and understanding their eyewear needs.
• Assist customers in selecting eyeglasses, sunglasses, and contact lenses, providing product information, recommendations, and demonstrations as needed.
• Use product knowledge and sales techniques to upsell and cross-sell products, maximizing sales opportunities.
• Process customer transactions accurately and efficiently, including cash handling, credit card transactions, and billing inquiries.
• Maintain a clean, organized, and visually appealing store environment, ensuring that merchandise is properly displayed and priced.
• Perform regular inventory checks, restock shelves, and assist with merchandise deliveries as needed.
• Address customer concerns and resolve issues in a timely and professional manner, escalating to management as necessary.
• Stay updated on product offerings, promotions, and company policies to provide accurate information to customers.
• Collaborate with team members to achieve sales targets, meet customer service goals, and ensure the overall success of the store.

Qualifications:

• High school diploma or equivalent.
• Previous retail or customer service experience is preferred but not required.
• Friendly and outgoing personality with excellent communication and interpersonal skills.
• Customer-focused mindset with a willingness to go above and beyond to meet customer needs.
• Ability to work effectively in a fast-paced environment and multitask with attention to detail.
• Strong problem-solving skills and the ability to handle challenging situations with professionalism and tact.
• Flexible availability, including evenings, weekends, and holidays, as needed.