Retail Sales Associate

Lenskart; Kollam; On-site; INR 180,000 - 240,000; Full time

Job summary

Lenskart in Kollam, India is seeking a friendly retail associate to greet customers, understand eyewear needs, and guide selections of eyeglasses, sunglasses, and contact lenses. You will demonstrate products, answer questions, and process transactions with accuracy.

You'll help maintain an appealing store, restock, and collaborate with the team to meet sales goals. Strong communication, multitasking, and a customer-focused attitude are valued, with flexible hours including evenings and weekends.

Qualifications

• High school diploma or equivalent.
• Retail or customer service experience preferred but not required.
• Friendly, outgoing personality with excellent communication.
• Customer-focused mindset to meet customer needs.
• Ability to multitask in a fast-paced environment.
• Strong problem-solving skills and tact.
• Flexible availability including evenings, weekends, and holidays.

Responsibilities

• Greet customers warmly as they enter the store and engage them in conversation to understand eyewear needs.
• Assist customers in selecting eyeglasses, sunglasses, and contact lenses with information and demonstrations.
• Use product knowledge and sales techniques to upsell and cross-sell products.
• Process customer transactions accurately, including cash handling and billing inquiries.
• Maintain a clean, organized store with proper display and pricing.
• Perform regular inventory checks, restock shelves, and assist with deliveries.
• Address customer concerns and resolve issues professionally, escalating if needed.
• Stay updated on product offerings, promotions, and company policies.
• Collaborate with team to achieve sales targets and customer service goals.

Skills

Customer-focused mindset

Excellent communication

Interpersonal skills

Multitasking

Problem-solving

Tact and professionalism

Flexible availability

Education

High school diploma or equivalent

Job description

Key Responsibilities

• Greet customers warmly as they enter the store, engaging them in conversation and understanding their eyewear needs.
• Assist customers in selecting eyeglasses, sunglasses, and contact lenses, providing product information, recommendations, and demonstrations as needed.
• Use product knowledge and sales techniques to upsell and cross-sell products, maximizing sales opportunities.
• Process customer transactions accurately and efficiently, including cash handling, credit card transactions, and billing inquiries.
• Maintain a clean, organized, and visually appealing store environment, ensuring that merchandise is properly displayed and priced.
• Perform regular inventory checks, restock shelves, and assist with merchandise deliveries as needed.
• Address customer concerns and resolve issues in a timely and professional manner, escalating to management as necessary.
• Stay updated on product offerings, promotions, and company policies to provide accurate information to customers.
• Collaborate with team members to achieve sales targets, meet customer service goals, and ensure the overall success of the store.

Qualifications

• High school diploma or equivalent.
• Previous retail or customer service experience is preferred but not required.
• Friendly and outgoing personality with excellent communication and interpersonal skills.
• Customer-focused mindset with a willingness to go above and beyond to meet customer needs.
• Ability to work effectively in a fast-paced environment and multitask with attention to detail.
• Strong problem-solving skills and the ability to handle challenging situations with professionalism and tact.
• Flexible availability, including evenings, weekends, and holidays, as needed.