Retail Operations Lead - West

Aramya

India

On-site

INR 900,000 - 1,300,000

Full time

9 hours ago

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Job summary

Aramya is seeking a Retail Operations Lead to drive and scale a world-class offline retail experience across our West region store network.

This role goes beyond managing stores; it owns regional performance end-to-end, driving consistency, conversion, and customer delight, while building scalable operational systems. You will work with cross-functional teams to optimize customer experience, SOP adherence, inventory discipline, and team building.

Qualifications

5-8 years of experience in retail operations, preferably in fashion/lifestyle.
Proven experience in managing multi-store operations across a region.
Strong bias for action and high ownership mindset.
Deep understanding of retail metrics and store-level levers.
Ability to build systems, not just manage day-to-day operations.
Strong people leadership and team-building capabilities.
Comfort working in an agile & fast-paced, high-growth environment.

Responsibilities

Own and improve customer experience and NPS across West region stores.
Design, implement, and enforce SOPs across all West region stores.
Drive store conversion and productivity through training and targets.
Maintain inventory discipline and optimal stock across sizes/styles.
Hire, train, and manage high-performing store teams region-wide.
Scale store operations with scalable processes for rapid expansion.
Track store KPIs and drive data-informed decisions.

Skills

Retail operations

Multi-store management

Ownership mindset

Retail metrics

System building

People leadership

Agile environment

Job description

Our vision is to build some of the world's most loved fashion and lifestyle brands and enable people to express themselves. We are well-funded, with $20M raised from marquee investors like Accel, Z47, and industry veterans.

Aramya is a 100 Cr+ NMV fashion & lifestyle company backed by Accel and Z47 . We're building a customer-led portfolio: Aramya (daily wear), Tavira by Aramya (festive), and a new brand in stealth, going live in H2 2026.

Current Retail footprint: 16 stores in Bengaluru + 2 stores in Hyderabad (and a few more are yet to go live).

Opening next: Hyderabad and Chennai. Pune, Ahmedabad and Mumbai in the pipeline.

Website : https://aramya.in/

Our Team : https://shorturl.at/l6u

About Aramya

Current Retail footprint: 16 stores in Bengaluru + 2 stores in Hyderabad (and a few more are yet to go live).

Opening next: Hyderabad and Chennai. Pune, Ahmedabad and Mumbai in the pipeline.

Website : https://aramya.in/

Our Team : https://shorturl.at/l6u

About the Role

We are looking for a high-ownership, execution-focused passionate individual to join Our Team as a Retail Operations Lead to drive and scale a world-class offline retail experience across our West region store network.

This role goes beyond managing stores — it is about owning regional performance end-to-end, driving consistency, conversion, and customer delight across every touchpoint, while building strong operational systems and teams that can scale rapidly.

You will work closely with cross-functional teams and own end-to-end store performance across the region — from customer experience and SOP adherence to team productivity and inventory discipline.

Key Responsibilities

1. Customer Experience & NPS Ownership

Own and consistently improve NPS across all stores in the West region
Ensure a superior, consistent, and differentiated in-store experience aligned with brand values
Translate customer feedback and insights into actionable improvements across stores
Drive a culture of customer obsession within store teams

2. Operational Excellence & SOP Adherence

Design, implement, and enforce robust daily SOPs across all West region stores
Ensure discipline in store opening/closing, VM upkeep, trial room experience, billing hygiene, and service standards
Conduct regular audits and reviews to maintain execution quality
Build systems that ensure consistency without heavy central intervention

3. Conversion & Store Productivity

Drive store conversion across the region through strong on-ground execution
Enable teams with clear selling frameworks, training, and daily targets
Identify and act on levers like walk-in quality, staff engagement, VM, and assisted selling
Track and improve key store metrics: conversion, AOV, UPT, and Revenue per sqft

4. Inventory & Merchandising Discipline

Ensure optimal inventory availability across sizes and key styles in all stores
Drive strong inventory hygiene through defined refresh cycles and SOPs
Minimize dead inventory while maximizing sell-through

5. Team Building & Performance Culture

Hire, train, and manage high-performing store teams across the region
Build strong store leadership through capable Store Managers
Drive retention through clear growth paths, feedback systems, and recognition
Design and implement effective incentive structures aligned with business goals

6. Scaling Store Operations

Build scalable systems and processes to support rapid expansion across the West region
Ensure consistency in execution across all locations as the network grows
Support new store launches — from pre-opening readiness to post-launch stabilization
Continuously improve playbooks for store operations, staffing, and performance

7. Data & Performance Management