Program Associate - Fulfilment

Aramya; Gurugram District; On-site; INR 600,000 - 850,000; Full time

Job summary

Aramya is seeking a Program Associate (Subject Matter Expert) to own end-to-end courier performance and recoveries across its fulfillment network in Gurugram. You will drive courier partners to meet SLA/TAT, fix service failures at the root, and build scalable data-backed processes for growth.

This role requires 3+ years in operations or supply chain, a strong command of Excel/Google Sheets and SQL, and a collaborative mindset to work with fulfilment, billing, analytics, and CS teams.

Qualifications

• 3+ years in operations, supply chain, or program management in D2C/retail/e-commerce.
• Bachelor’s or Master’s degree in Engineering, Business, or related field with strong academics.
• Strong Excel/Google Sheets skills; working knowledge of SQL.
• High ownership, adaptability, and cross-team collaboration.

Responsibilities

• Oversee courier performance management across SLA/TAT and RTO.
• Drive end-to-end recoveries for lost/damaged shipments and claims lifecycle.
• Build SOPs for escalations, claims, and recovery tracking; automate where possible.
• Collaborate with fulfilment, warehousing, billing, and analytics; support CS with courier issues.

Skills

Excel/Google Sheets

Cross-functional collaboration

Ownership mindset

Education

Bachelor’s/Master’s degree in Engineering or Business

Tools

SQL

Job description

Our vision is to build some of the world's most loved fashion and lifestyle brands and enable people to express themselves.

We're well funded, with $20M raised from marquee investors like Accel, Z47 and industry veterans.

Our first brand, Aramya, launched in 2024, achieved 40 Cr in revenue in its very first year, powered by a proprietary supply chain, in-house manufacturing, and data-led designing.

Today, we're operating at a 200 Cr ARR and scaling fast across D2C and retail stores.

Website: www.aramya.in

Our Team: https://shorturl.at/l6uYJ

About the Role

We are looking for a Program Associate (Subject Matter Expert) who will own end-to-end courier performance and recoveries across Aramya's fulfilment network. This role will focus on driving courier partners to meet SLA/TAT and serviceability targets, and recovering every rupee of value lost when they don't — lost shipments, damages, and claims. You will work cross-functionally to fix service failures at the root, standardize the claims/recovery process, and build scalable, data-backed systems that support Aramya's growth.

About Aramya

Our vision is to build some of the world's most loved fashion and lifestyle brands and enable people to express themselves.

We're well funded, with $20M raised from marquee investors like Accel, Z47 and industry veterans.

Our first brand, Aramya, launched in 2024, achieved 40 Cr in revenue in its very first year, powered by a proprietary supply chain, in-house manufacturing, and data-led designing.

Today, we're operating at a 200 Cr ARR and scaling fast across D2C and retail stores.

Website: www.aramya.in

Our Team: https://shorturl.at/l6uYJ

Key Responsibilities

• Courier Performance Management

  • Track and manage courier/zone-level SLA, TAT, RTO, and serviceability performance.

  • Root-cause service failures and drive fixes with courier partners and internal teams.

  • Own the escalation ladder (L1–L3) for courier-caused delays, damages, and breaches.

• Recoveries

  • Own end-to-end recovery of value lost to lost, damaged, or fake-delivered shipments.

  • Drive the claims lifecycle with couriers — filing, follow-up, and CN/insurance recovery.

• Process & SOPs

  • Build and refine SOPs for courier escalations, claims, and recovery tracking.

  • Automate claim detection and status tracking with tech/analytics support.

• Cross-Functional Collaboration

  • Partner with fulfilment, warehousing, billing/CN, and analytics teams on data and targets.

  • Work closely with the Customer Success team to resolve courier-related customer queries on time.

  • Represent Aramya in courier performance reviews with data-backed accountability.

Key Skills & Qualifications

• 3+ years of experience in operations, supply chain, or program management (D2C / retail / fashion / e-commerce preferred)

• Bachelor’s/Master’s degree in Engineering, Business, or a related field from, with strong academic credentials

• Excellent skills in Excel/Google Sheets; working knowledge of SQL

• High ownership mindset, ability to work with ambiguity, and strong cross-team collaboration