Retail Operations Lead - West

Neara; Mumbai; On-site; INR 1,800,000 - 3,000,000; Full time

Job summary

Aramya is seeking a Retail Operations Lead to own and scale the offline store network in the West region. You will drive customer experience, SOP adherence, inventory discipline, and store productivity across multiple locations, building scalable processes and high-performing store teams.

You will partner with cross-functional teams to implement consistent standards, track KPIs, and ensure rapid expansion while maintaining brand standards and operational excellence.

Qualifications

• 5–8 years of experience in retail operations
• Proven experience in managing multi-store operations across a region
• Strong bias for action and high ownership mindset
• Deep understanding of retail metrics and store-level levers
• Ability to build systems, not just manage day-to-day operations
• Strong people leadership and team-building capabilities
• Comfort working in an agile & fast-paced, high-growth environment

Responsibilities

• Customer Experience & NPS Ownership across all stores in West region
• Operational Excellence & SOP Adherence with robust daily SOPs
• Conversion & Store Productivity improvements and daily targets
• Inventory & Merchandising Discipline with optimal stock across sizes
• Team Building & Performance Culture with Store Managers and leaders
• Scaling Store Operations for rapid West region expansion
• Data & Performance Management with KPI tracking and reviews

Skills

Retail operations

Multi-store management

Leadership

Retail metrics

Agile environment

Job description

About Aramya

Our vision is to build some of the world's most loved fashion and lifestyle brands and enable people to express themselves. We are well-funded, with $20M raised from marquee investors like Accel, Z47, and industry veterans.

Aramya is a 100 Cr+ NMV fashion & lifestyle company backed by Accel and Z47. We're building a customer-led portfolio: Aramya (daily wear), Tavira by Aramya (festive), and a new brand in stealth, going live in H2 2026.

Current Retail footprint: 16 stores in Bengaluru + 2 stores in Hyderabad (and a few more are yet to go live).

Opening next: Hyderabad and Chennai. Pune, Ahmedabad and Mumbai in the pipeline.

Website: https://aramya.in/

Our Team: https://shorturl.at/l6u

About the Role

We are looking for a high-ownership, execution-focused passionate individual to join Our Team as a Retail Operations Lead to drive and scale a world-class offline retail experience across our West region store network.

This role goes beyond managing stores — it is about owning regional performance end-to-end, driving consistency, conversion, and customer delight across every touchpoint, while building strong operational systems and teams that can scale rapidly.

You will work closely with cross-functional teams and own end-to-end store performance across the region — from customer experience and SOP adherence to team productivity and inventory discipline.

Key Responsibilities

1. Customer Experience & NPS Ownership

• Own and consistently improve NPS across all stores in the West region
• Ensure a superior, consistent, and differentiated in-store experience aligned with brand values
• Translate customer feedback and insights into actionable improvements across stores
• Drive a culture of customer obsession within store teams

2. Operational Excellence & SOP Adherence

• Design, implement, and enforce robust daily SOPs across all West region stores
• Ensure discipline in store opening/closing, VM upkeep, trial room experience, billing hygiene, and service standards
• Conduct regular audits and reviews to maintain execution quality
• Build systems that ensure consistency without heavy central intervention

3. Conversion & Store Productivity

• Drive store conversion across the region through strong on-ground execution
• Enable teams with clear selling frameworks, training, and daily targets
• Identify and act on levers like walk-in quality, staff engagement, VM, and assisted selling
• Track and improve key store metrics: conversion, AOV, UPT, and Revenue per sqft

4. Inventory & Merchandising Discipline

• Ensure optimal inventory availability across sizes and key styles in all stores
• Drive strong inventory hygiene through defined refresh cycles and SOPs
• Minimize dead inventory while maximizing sell-through

5. Team Building & Performance Culture

• Hire, train, and manage high-performing store teams across the region
• Build strong store leadership through capable Store Managers
• Drive retention through clear growth paths, feedback systems, and recognition
• Design and implement effective incentive structures aligned with business goals

6. Scaling Store Operations

• Build scalable systems and processes to support rapid expansion across the West region
• Ensure consistency in execution across all locations as the network grows
• Support new store launches — from pre-opening readiness to post-launch stabilization
• Continuously improve playbooks for store operations, staffing, and performance

7. Data & Performance Management

• Track, analyze, and act on store-level data and KPIs across the region
• Identify trends, gaps, and opportunities across locations
• Drive accountability through structured reviews and performance tracking
• Use data to inform decisions on staffing, inventory, and operations

Key Skills & Qualifications

• 5–8 years of experience in retail operations, preferably in fashion/lifestyle
• Proven experience in managing multi-store operations across a region
• Strong bias for action and high ownership mindset
• Deep understanding of retail metrics and store-level levers
• Ability to build systems, not just manage day-to-day operations
• Strong people leadership and team-building capabilities
• Comfort working in an agile & fast-paced, high-growth environment