Retail Operations Lead - North

Aramya; Gurugram District; On-site; INR 1,500,000 - 2,300,000; Full time

Job summary

Aramya, a fast-growing fashion and lifestyle brand, is seeking a Retail Operations Lead to drive and scale a world-class offline store experience across the North region. This role is about owning regional performance end-to-end, driving consistency, conversion, and customer delight while building scalable operational systems.

You will work with cross-functional teams to own customer experience, SOP adherence, inventory discipline, and team productivity, and you will design playbooks that enable

Qualifications

• 5–8 years of experience in retail operations, preferably in fashion/lifestyle.
• Proven experience in managing multi-store operations across a region.
• Strong bias for action and high ownership mindset.
• Deep understanding of retail metrics and store-level levers.
• Ability to build systems, not just manage day-to-day operations.
• Strong people leadership and team-building capabilities.
• Comfort working in an agile & fast-paced, high-growth environment.

Responsibilities

• Own customer experience and NPS across all North stores.
• Design, implement, and enforce robust daily SOPs across North region stores.
• Drive store conversion and achieve daily targets.
• Maintain inventory hygiene and merchandising discipline.
• Hire, train, and manage high-performing store teams.
• Scale store operations with repeatable playbooks for expansion.
• Track store KPIs and take data-driven actions.

Skills

Retail operations

Multi-store management

Ownership mindset

Retail metrics

Systems building

People leadership

Agile & fast-paced

Job description

About Aramya

Our vision is to build some of the worlds most loved fashion and lifestyle brands and enable people to express themselves. We are well-funded, with $20M raised from marquee investors like Accel, Z47, and industry veterans.

Aramya is a 100 Cr+ NMV fashion & lifestyle company backed by Accel and Z47. Were building a customer-led portfolio: Aramya (daily wear), Tavira by Aramya (festive), and a new brand in stealth, going live in H2 2026.

Current Retail footprint: 16 stores in Bengaluru + 2 stores in Hyderabad (and a few more are yet to go live).

Opening next: Hyderabad and Chennai. Pune, Ahmedabad and Mumbai in the pipeline.

Website: https://aramya.in/

Our Team: https://shorturl.at/l6u

About the Role

We are looking for a high-ownership, execution-focused passionate individual to join Our Team as a Retail Operations Lead to drive and scale a world-class offline retail experience across our North region store network.

This role goes beyond managing stores — it is about owning regional performance end-to-end, driving consistency, conversion, and customer delight across every touchpoint, while building strong operational systems and teams that can scale rapidly.

You will work closely with cross-functional teams and own end-to-end store performance across the region — from customer experience and SOP adherence to team productivity and inventory discipline.

Key Responsibilities

• Customer Experience & NPS Ownership
  
  
  
  • Own and consistently improve NPS across all stores in the North region
  
  
  • Ensure a superior, consistent, and differentiated in-store experience aligned with brand values
  
  
  • Translate customer feedback and insights into actionable improvements across stores
  
  
  • Drive a culture of customer obsession within store teams
  
  
  
  


• Operational Excellence & SOP Adherence
  
  
  
  • Design, implement, and enforce robust daily SOPs across all North region stores
  
  
  • Ensure discipline in store opening/closing, VM upkeep, trial room experience, billing hygiene, and service standards
  
  
  • Conduct regular audits and reviews to maintain execution quality
  
  
  • Build systems that ensure consistency without heavy central intervention
  
  
  
  


• Conversion & Store Productivity
  
  
  
  • Drive store conversion across the region through strong on-ground execution
  
  
  • Enable teams with clear selling frameworks, training, and daily targets
  
  
  • Identify and act on levers like walk-in quality, staff engagement, VM, and assisted selling
  
  
  • Track and improve key store metrics: conversion, AOV, UPT, and Revenue per sqft
  
  
  
  


• Inventory & Merchandising Discipline
  
  
  
  • Ensure optimal inventory availability across sizes and key styles in all stores
  
  
  • Drive strong inventory hygiene through defined refresh cycles and SOPs
  
  
  • Minimize dead inventory while maximizing sell-through
  
  
  
  


• Team Building & Performance Culture
  
  
  
  • Hire, train, and manage high-performing store teams across the region
  
  
  • Build strong store leadership through capable Store Managers
  
  
  • Drive retention through clear growth paths, feedback systems, and recognition
  
  
  • Design and implement effective incentive structures aligned with business goals
  
  
  
  


• Scaling Store Operations
  
  
  
  • Build scalable systems and processes to support rapid expansion across the North region
  
  
  • Ensure consistency in execution across all locations as the network grows
  
  
  • Support new store launches — from pre-opening readiness to post-launch stabilization
  
  
  • Continuously improve playbooks for store operations, staffing, and performance
  
  
  
  


• Data & Performance Management
  
  
  
  • Track, analyze, and act on store-level data and KPIs across the region
  
  
  • Identify trends, gaps, and opportunities across locations
  
  
  • Drive accountability through structured reviews and performance tracking
  
  
  • Use data to inform decisions on staffing, inventory, and operations
  
  
  
  

Key Skills & Qualifications

• 5–8 years of experience in retail operations, preferably in fashion/lifestyle


• Proven experience in managing multi-store operations across a region


• Strong bias for action and high ownership mindset


• Deep understanding of retail metrics and store-level levers


• Ability to build systems, not just manage day-to-day operations


• Strong people leadership and team-building capabilities
  
• Comfort working in an agile & fast-paced, high-growth environment
  

Requirements: