Retail Operations Excellence Manager

Khazana Jewellery Pvt. Ltd.; Chennai District; On-site; INR 1,500,000 - 2,300,000; Full time

Job summary

Khazana Jewellery Pvt. Ltd. seeks a seasoned leader to drive retail performance and operations excellence across the pan-India network. You will provide actionable insights on showroom, region, and inventory, enabling timely corrective actions with regional and showroom teams.

The role emphasizes data warehousing, forecasting, governance, and cross-functional execution to grow market share and optimize customer experience in luxury retail environments.

Qualifications

• 10+ years of experience in retail or luxury retail operations and performance.
• Strong data-driven mindset with experience in forecasting and planning.
• Exposure to governance, cross-functional execution and showroom management.

Responsibilities

• Lead retail performance, planning and forecasting across PAN India network.
• Drive showroom productivity, manpower planning and inventory management.
• Develop market and category strategies with marketing and campaigns.
• Govern retail processes, SOPs and audits, ensuring cross-functional alignment.
• Build succession plans and leadership pipelines for retail leadership.

Skills

Data warehousing

Retail domain experience

Strategic planning

Education

Bachelor's degree

Tools

Excel

Job description

To drive retail business performance, productivity, customer experience, inventory productivity, market growth, and operational excellence across the PAN India retail network through data-driven performance management, business planning, market intelligence, structured governance, and cross-functional execution.

The role will act as a central retail performance and operations excellence function, providing the CRO and Sales leadership with actionable insights across showroom, region, market category, customer, inventory, manpower and marketing performance and driving timely corrective actions with Regional and Showroom teams.

Key Responsibilities:

• Retail Business Performance, Planning & Forecasting
• Showroom productivity and Manpower planning
• Category, Range, Margin & Inventory management
• Market, Catchment & Competitive growth strategy
• Marketing, Campaigns and Commercial activation
• Retail governance & Cross functional execution
• Process excellence , SOP & Audit
• Visual merchandising & showroom excellence
• Retail leadership pipeline & Succession

Preferred profile:

• Any Graduate with at least 10 years of similar experience from Retail/ Luxury Retail industry.
• Expertise in Data warehousing, Retail domain.