Retail Manager

Sales Partners; New Delhi; On-site; INR 450,000 - 750,000; Full time

Benefits offered by this job

Career progression

Job summary

Sales Partners is seeking a Retail Manager to lead store operations in Delhi, delivering outstanding customer experiences and driving sales performance. The role focuses on managing a team, coaching staff, and ensuring smooth daily activities in a fast-paced retail environment.

The successful candidate will oversee customer service, implement promotional strategies, and monitor KPIs to achieve business objectives, while developing talent and maintaining a positive work culture.

Qualifications

• Strong communication and customer service abilities are essential.
• Experience in leading a team and driving performance.
• Ability to develop and motivate staff toward targets.
• Wamiliarity with retail operations and sales strategies.

Responsibilities

• Oversee daily operations and team activities.
• Lead, motivate and develop a high-performing team.
• Deliver excellent customer service and maintain relationships.
• Monitor sales performance and work toward targets.
• Coach team members to improve performance.

Skills

Customer service

Team leadership

Communication

Decision making

Coaching

Attention to detail

Job description

We are looking for a confident and motivated Retail Manager to join our growing team. This is an exciting opportunity for an experienced professional or ambitious individual ready to take the next step into management.

You will be responsible for supporting day-to-day operations, delivering excellent customer experiences and leading a team to achieve performance and business objectives.

Key Responsibilities

• Oversee daily operations and team activities
• Lead, motivate and develop a high-performing team
• Deliver excellent customer service and maintain strong customer relationships
• Monitor sales performance and work towards business targets
• Coach team members to improve performance and achieve objectives
• Manage customer queries, feedback and concerns professionally
• Help implement sales and promotional strategies
• Monitor team performance and identify areas for improvement
• Maintain a positive, professional and productive working environment

What We're Looking For

• Confident and professional
• Strong in communication and customer service
• Organised with excellent attention to detail
• Comfortable leading and motivating others
• Positive, energetic and solutions-focused
• Able to take responsibility and make decisions
• Ambitious and interested in continued career development

Previous management experience is beneficial, but candidates with strong sales, customer service or leadership experience are also encouraged to apply.

Training & Career Progression

This role provides the opportunity to further develop your skills across retail operations, sales, customer experience, team leadership and business management.

Through ongoing training, coaching and practical leadership experience, you will be supported in developing your management capabilities and taking on greater responsibility.