Retail and Store Manager

Wooden Street; Chennai District; On-site; INR 600,000 - 900,000; Full time

Job summary

Wooden Street in Chennai is seeking an experienced Store Manager to own and drive revenue, profitability, and customer satisfaction at our flagship showroom.

You will lead, coach, and develop the store sales team, monitor KPIs and conversion, manage pricing governance, and coordinate inventory and merchandising. This role requires a hands-on leader who can align local marketing with retail targets.

Qualifications

• 5+ years in furniture retail with store-level revenue responsibility.
• Experience managing sales teams and customer escalations.
• Strong negotiation and pricing governance understanding.
• Ability to analyze KPIs and report forecasts.

Responsibilities

• Own and deliver overall store revenue and profitability targets.
• Interact with customers, especially high-value or escalated cases, to ensure satisfaction and retention.
• Lead, coach, and develop the store sales team.
• Monitor sales KPIs, conversion ratios, and productivity metrics.
• Ensure strict adherence to pricing governance, billing processes, and company policies.
• Drive local marketing initiatives to increase walk-ins.
• Oversee inventory coordination and display standards.
• Submit accurate business reports and forecasts to leadership.

Skills

Store leadership

Revenue management

Customer relationship

Team coaching

KPIs tracking

Pricing governance

Inventory coordination

Reporting & forecasting

Education

Bachelor's degree in Business

Tools

POS system

MS Excel

Retail ERP

Job description

Role & responsibilities

• Own and deliver overall store revenue and profitability targets.
• Interact with customers, especially high-value or escalated cases, to ensure satisfaction and retention.
• Lead, coach, and develop the store sales team.
• Monitor sales KPIs, conversion ratios, and productivity metrics.
• Ensure strict adherence to pricing governance, billing processes, and company policies.
• Drive local marketing initiatives to increase walk-ins.
• Oversee inventory coordination and display standards.
• Submit accurate business reports and forecasts to leadership.

Preferred candidate profile

• 5+ years in Furniture
• Experience managing store-level revenue and teams