Restaurant Manager

Brilliant Hotels; Indore District; On-site; INR 279,000 - 502,000; Full time

Job summary

Brilliant Hotels in Indore invites an experienced Guest Relations Manager to lead guest services, enhance guest satisfaction, and drive loyalty across all touchpoints during stays. You will oversee front desk activities, respond to inquiries, and empower staff to deliver memorable experiences.

The role requires strong communication, problem solving, leadership, and hospitality knowledge. You will manage budgets, coordinate with departments, ensure compliance with safety standards, and mentor the

Qualifications

• Strong Communication and Interpersonal Skills.
• Customer Service Focus.
• Problem-Solving Skills
• Leadership Skills
• Hospitality Industry Knowledge
• Experience: Previous experience in hospitality in similar roles preferred.

Responsibilities

• Manage budgets, analyze sales, control costs (food, beverage, labor), and report on financial performance to owners.
• Focus on increasing the footfall & sales of Restaurant.
• Plan & execute promotional activities.
• Develop financial targets, forecasting revenue, and managing operational budgets.
• Ensure profitability and high-quality service.
• Ensure compliance with health, safety, and licensing regulations, including food hygiene standards.
• Ensure all guests have a positive and memorable experience.
• Proactively identify and address guest needs and concerns.
• Develop and implement strategies to improve guest satisfaction and loyalty.
• Provide exceptional customer service, exceeding guest expectations.
• Handle guest inquiries, complaints, and feedback professionally and efficiently.
• Build and maintain strong relationships with guests, both during their stay and after departure.
• Collaborate with other departments to ensure seamless guest service.
• Train and mentor guest relations staff on best practices and customer service standards.
• Stay up-to-date on industry trends and best practices.

Skills

Communication

Interpersonal

Customer service

Leadership

Hospitality knowledge

Hospitality experience

Job description

Roles and Responsibilities

• Manage budgets, analyze sales, control costs (food, beverage, labor), and report on financial performance to owners.
• Focus on increase the footfall & sales of Restaurant.
• Plan & execute the promotional activities .
• Developing financial targets, forecasting revenue, and managing operational budgets.
• Ensure profitability and high-quality service.
• Ensure compliance with all health, safety, and licensing regulations, including food hygiene standards.
• Ensure all guests have a positive and memorable experience.
• Proactively identify and address guest needs and concerns.
• Develop and implement strategies to improve guest satisfaction and loyalty.
• Provide exceptional customer service, exceeding guest expectations.
• Handle guest inquiries, complaints, and feedback professionally and efficiently.
• Build and maintain strong relationships with guests, both during their stay and after departure.
• Collaborate with other departments to ensure seamless guest service.
• Train and mentor guest relations staff on best practices and customer service standards.
• Stay up-to-date on industry trends and best practices.

Desired Candidate Profile

• Strong Communication and Interpersonal Skills.
• Customer Service Focus.
• Problem-Solving Skills
• Leadership Skills
• Hospitality Industry Knowledge
• Experience: Previous experience in hospitality in similar roles preferred.