Restaurant Manager

Jubilant FoodWorks (JFL); Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Jubilant Foodworks (POPEYES) in Bengaluru seeks a seasoned Restaurant General Manager to lead day-to-day restaurant operations, elevate guest experiences, and drive profitability. You will own SOP adherence, brand standards, and shift management while building a high-performing team.

The role focuses on achieving sales targets, optimizing costs, and delivering consistent product quality. Strong leadership, financial acumen, and customer-centric mindset are essential for success in a fast-paced

Qualifications

• Bachelor's degree in hospitality, Hotel Management, Business Administration, or a related field (preferred).
• 3-7 years of experience in the QSR, restaurant, retail, or hospitality industry.

Responsibilities

• Oversee the day-to-day operations of the restaurant to ensure smooth and efficient functioning.
• Ensure adherence to SOPs, operational standards, and brand guidelines.
• Monitor restaurant cleanliness, equipment maintenance, and overall ambience.
• Ensure timely opening and closing of the restaurant and effective shift management.
• Achieve monthly, quarterly, and annual sales targets.
• Drive revenue growth through local store marketing, promotional activities, and upselling initiatives.
• Analyze daily sales reports and implement action plans to improve business performance.
• Monitor KPIs and identify opportunities to maximize profitability.
• Manage the restaurant's P&L and control food cost, labor cost, and operating expenses.
• Recruit, train, coach, and develop restaurant team members.
• Conduct performance reviews and provide regular coaching and feedback.
• Prepare staff schedules and manage manpower planning.
• Foster a positive work environment that promotes teamwork and employee engagement.
• Drive employee retention and succession planning.
• Deliver outstanding customer service and ensure a memorable guest experience.
• Handle customer complaints promptly and effectively.
• Monitor customer satisfaction, online reviews, and NPS.
• Ensure consistent product quality and service excellence.
• Manage inventory levels and ensure timely ordering of supplies.
• Minimize food wastage and inventory variance.
• Ensure proper stock rotation using FIFO/FEFO practices.
• Conduct periodic stock audits and inventory reconciliation.
• Ensure compliance with food safety, hygiene, and sanitation standards.
• Maintain compliance with statutory regulations and company policies.
• Ensure successful completion of internal and external audits.
• Promote a safe working environment for employees and guests.
• Prepare and review daily, weekly, and monthly operational reports.
• Monitor KPIs and implement corrective actions to improve performance.
• Present business updates and performance reports to the Area/District Manager.

Skills

Leadership

Communication

Financial acumen

Customer focus

Analytical thinking

Decision making

Pressure management

MS Office

POS systems

Food safety knowledge

Inventory management

Operational compliance

Education

Bachelor's degree in hospitality or related

Tools

POS systems

MS Office

Job description

Job Description

We are hiring for Jubilant Foodworks -POPEYES Brand

Job Title - Restaurant General Manager (RGM)

Job Summary-

The Restaurant General Manager (RGM) is responsible for leading all aspects of restaurant operations, ensuring exceptional guest experiences, achieving sales and profitability targets, maintaining operational excellence, and developing a high-performing team. The RGM is accountable for driving business performance while ensuring compliance with company policies, food safety standards, and brand guidelines.

Key Responsibilities

Restaurant Operations

• Oversee the day-to-day operations of the restaurant to ensure smooth and efficient functioning.
• Ensure adherence to Standard Operating Procedures (SOPs), operational standards, and brand guidelines.
• Monitor restaurant cleanliness, equipment maintenance, and overall ambience.
• Ensure timely opening and closing of the restaurant and effective shift management.

Sales & Business Performance

• Achieve monthly, quarterly, and annual sales targets.
• Drive revenue growth through local store marketing, promotional activities, and upselling initiatives.
• Analyze daily sales reports and implement action plans to improve business performance.
• Monitor key business metrics and identify opportunities to maximize profitability.

Financial Management

• Manage the restaurant's Profit & Loss (P&L).
• Control food cost, labor cost, and operating expenses.
• Optimize manpower utilization while maintaining service standards.
• Ensure accurate cash handling, banking, and financial reconciliation.

Team Management

• Recruit, train, coach, and develop restaurant team members.
• Conduct performance reviews and provide regular coaching and feedback.
• Prepare staff schedules and manage manpower planning.
• Foster a positive work environment that promotes teamwork and employee engagement.
• Drive employee retention and succession planning.

Customer Experience

• Deliver outstanding customer service and ensure a memorable guest experience.
• Handle customer complaints promptly and effectively.
• Monitor customer satisfaction, online reviews, and Net Promoter Score (NPS).
• Ensure consistent product quality and service excellence.

Inventory & Supply Chain

• Manage inventory levels and ensure timely ordering of supplies.
• Minimize food wastage and inventory variance.
• Ensure proper stock rotation using FIFO/FEFO practices.
• Conduct periodic stock audits and inventory reconciliation.

Food Safety & Compliance

• Ensure compliance with food safety, hygiene, and sanitation standards.
• Maintain compliance with statutory regulations and company policies.
• Ensure successful completion of internal and external audits.
• Promote a safe working environment for employees and guests.

Reporting & Analytics

• Prepare and review daily, weekly, and monthly operational reports.
• Monitor KPIs and implement corrective actions to improve performance.
• Present business updates and performance reports to the Area/District Manager.

Key Performance Indicators (KPIs)

• Sales Growth
• EBITDA / Restaurant Profitability
• Food Cost %
• Labor Cost %
• Customer Satisfaction (NPS)
• Online Ratings (Google, Swiggy, Zomato)
• Order Accuracy
• Speed of Service / Delivery Time
• Employee Attrition
• Team Training Completion
• Audit & Food Safety Scores
• Inventory Variance
• Store Productivity

Qualifications

• Bachelor's degree in hospitality, Hotel Management, Business Administration, or a related field (preferred).
• 3-7 years of experience in the QSR, restaurant, retail, or hospitality industry.

Skills & Competencies

• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Business and financial acumen.
• Customer-focused mindset.
• Strong analytical and problem-solving abilities.
• Decision-making and conflict-resolution skills.
• Ability to work under pressure in a fast-paced environment.
• Proficiency in MS Office and restaurant POS systems.
• Knowledge of food safety standards, inventory management, and operational compliance.

Job Locations.

• 1-GALLERIA MALL, BANGALORE, KARNATAKA
• 2-Banashankari
• 3-AECS Layout
• 4-Shantiniketan
• 5-Akshaynagar