General Manager

PATHIRAKOZHI RESTAURANT; Ernakulam; On-site; INR 614,000 - 725,000; Full time

Benefits offered by this job

Cell phone reimbursement

Food provided

Job summary

PATHIRAKOZHI RESTAURANT in Kerala is seeking a General Manager to oversee daily operations, ensure top-notch service, maintain food quality and hygiene, and drive sales.

You will supervise staff, manage schedules, monitor inventory, control costs, and ensure compliance with safety and licensing requirements. This in-person role requires strong leadership and a customer-focused approach.

Experience as a General Manager (3 years preferred) and a hands-on attitude are valued.

Qualifications

• 3 years of General Manager experience preferred.
• Strong leadership and customer-service focus.
• Knowledge of food safety and regulatory compliance.

Responsibilities

• Oversee daily restaurant operations smoothly and efficiently.
• Ensure proper opening and closing procedures are followed.
• Monitor food quality, service standards, and customer satisfaction.
• Maintain cleanliness, hygiene, and safety standards across the outlet.
• Recruit, train, and supervise restaurant staff; manage schedules.
• Handle customer complaints professionally and promptly.
• Monitor stock levels, control costs, and coordinate with purchase dept.
• Achieve monthly sales targets and manage financial reporting.
• Ensure proper cash handling and billing procedures.

Skills

Operations management

Staff management

Customer service

Budgeting

Scheduling

Quality control

Cost control

Compliance

Job description

Job Summary:

The General Manager is responsible for overseeing the overall operations of the restaurant, ensuring excellent customer service, maintaining food quality and hygiene standards, managing staff performance, and achieving sales and profitability targets.

Key Responsibilities

Operations Management

• Supervise daily restaurant operations smoothly and efficiently.
• Ensure proper opening and closing procedures are followed.
• Monitor food quality, service standards, and customer satisfaction.
• Maintain cleanliness, hygiene, and safety standards across the outlet.

Staff Management

• Recruit, train, and supervise restaurant staff.
• Prepare duty schedules and manage manpower effectively.
• Conduct staff evaluations and disciplinary actions when required.
• Ensure proper grooming and professional behavior of employees.

Customer Service

• Handle customer complaints professionally and promptly.
• Ensure guests receive excellent dining experience.
• Build customer relationships and maintain service quality.

Inventory & Purchase Control

• Monitor stock levels and coordinate with the purchase department.
• Reduce wastage and control operational costs.
• Verify daily stock usage and conduct periodic inventory checks.

Sales & Financial Management

• Achieve monthly sales targets and profitability goals.
• Monitor daily sales reports and expenses.
• Control labor costs and operational expenses.
• Ensure proper cash handling and billing procedures.

Compliance & Safety

• Ensure compliance with food safety and company policies.
• Maintain licenses, statutory records, and operational documents.
• Ensure adherence to company SOPs and legal requirements.

Reporting

• Submit daily, weekly, and monthly operational reports.
• Coordinate with management regarding operational improvements.
• Report major issues immediately to higher management.

Pay:

₹55,000.00 - ₹65,000.00 per month

Benefits:

• Cell phone reimbursement
• Food provided

Experience:

• GENERAL MANAGER : 3 years (Preferred)

Work Location:

In person