Restaurant General Manager

Maiz Kitchens; Mumbai; On-site; INR 2,500,000 - 3,500,000; Full time

Benefits offered by this job

Competitive salary

Monthly incentives

Dynamic work culture

Lead flagship operation

Career growth

Job summary

Maiz Mexican Kitchen in Mumbai is seeking an experienced Restaurant General Manager to lead one of our high-volume outlets. You will oversee all daily operations, drive sales, ensure guest satisfaction, and maintain food safety and brand standards.

The ideal candidate has 5–7 years of QSR experience, leadership track record, and familiarity with brands like KFC, Burger King, McDonald's or Domino's. This role offers performance incentives and growth within a fast-growing QSR brand.

Qualifications

• Graduate with operational experience in QSR considered.
• Strong leadership and people management abilities.
• Experience in high-volume restaurant operations preferred.

Responsibilities

• Manage end-to-end restaurant operations in Mumbai while ensuring SOPs, food safety, and guest service benchmarks.
• Lead, coach, and develop Shift Managers and teams to build a high-performance culture.
• Drive store sales and profitability through labour management, inventory control, and cost management.
• Ensure exceptional guest service and handle guest concerns to improve satisfaction.
• Ensure compliance with food safety and brand standards across all areas.
• Track KPIs including sales, labour cost, food cost, and productivity.

Skills

Leadership

Team management

QSR operations

Sales driving

Food safety

Performance orientation

Education

Graduate

Job description

Subject: Restaurant General Manager - Mumbai

Department:Operations

Incentives:Opportunity to earn up to ₹30,000 per month as performance incentives

Experience: 5-7 Years

About the Company

Maiz Mexican Kitchen is a fast-growing QSR (Quick Service Restaurant) brand focused on delivering exceptional food, operational excellence, and outstanding guest experiences. With aggressive expansion plans across multiple cities, we are building strong leaders and scalable systems to drive the next phase of growth.

Job Overview

We are looking for an experienced and performance-driven Restaurant General Manager to lead one of our high-volume restaurants in Mumbai with monthly sales of ₹30 Lakhs to 40 Lakhs

The ideal candidate must have strong QSR operational experience and should have worked with reputed brands such as KFC, Burger King, McDonald's, or Domino's. The candidate should possess strong leadership capabilities, operational expertise, team management skills, and the ability to drive sales, profitability, and customer satisfaction.

The candidate must be based in Mumbai.

Key Responsibilities

Operational Excellence

Manage end-to-end restaurant operations while ensuring adherence to company SOPs, food safety standards, guest service benchmarks, and operational efficiency.

Lead, coach, and develop Shift Managers and restaurant teams to build a high-performance culture. Ensure proper training, motivation, discipline, and team engagement at the store level.

Drive store sales and profitability through effective labour management, inventory control, food cost management, and operational planning.

Guest Experience

Ensure exceptional customer service standards are maintained consistently. Handle guest concerns professionally and work towards improving overall guest satisfaction scores.

Compliance & Food Safety

Ensure compliance with all food safety, hygiene, audit, and statutory requirements. Maintain cleanliness, safety, and brand standards across all operational areas.

Inventory & Cost Control

Monitor inventory, wastage, variance, and ordering processes to maintain optimum stock levels and minimize losses.

Reporting & Performance Tracking

Track and analyse store KPIs including sales, labour cost, food cost, customer feedback, productivity, and operational performance.

Qualifications

Education

Graduate preferred. Relevant operational experience in QSR industry will also be considered.

Experience

5-7 years of experience in the QSR industry with at least 2-3 years in a Restaurant General Manager or equivalent leadership role.

Candidates with prior experience in KFC, Burger King, McDonald's, or Domino's will be preferred.

• Strong leadership and team management skills
• Excellent operational and people management abilities
• Strong understanding of QSR operations and customer service
• Experience in handling high-volume restaurants
• Knowledge of inventory management, labour control, and cost management
• Strong problem-solving and decision-making skills
• Ability to work in a fast-paced environment

Other Requirements

• Willingness to work flexible shifts, weekends, and holidays
• Ability to handle pressure in high-sales environments
• Strong ownership mindset and operational discipline

Why Join Maiz Mexican Kitchen?

• Competitive salary and strong earning potential
• Performance-based monthly incentives
• Fast-growing and dynamic work culture
• Opportunity to lead a high-volume flagship operation
• Career growth within an expanding QSR brand