Restaurant General Manager

Leon Grill; Kanakapura, Bengaluru; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Leon Grill is seeking an experienced Restaurant General Manager to oversee operations at our QSR. You will drive sales, ensure customer satisfaction, and lead a high-performing team to uphold brand standards.

The role focuses on operational excellence, cost control, and strong people leadership in a fast-paced environment. Flexibility for shifts, weekends, and peak hours is expected, with growth opportunities across the brand.

Qualifications

• 3-8 years of managerial experience in QSR or fast-food operations.
• Bachelor’s degree in Hospitality, Business Management, or related field preferred.
• Strong leadership, problem-solving and customer service skills.

Responsibilities

• Oversee day-to-day restaurant operations, ensuring efficiency and adherence to standards.
• Maintain high standards of food quality, service, hygiene, and safety regulations.
• Monitor inventory, control costs, and manage wastage to maximize profitability.
• Recruit, train, and develop a high-performing team delivering exceptional customer service.

Skills

Leadership

Problem solving

Team management

Customer service

Education

Bachelor's degree in Hospitality or Business Management

Job description

We are looking for an experienced and dynamic Restaurant General Manager (RGM) to oversee operations at our Quick Service Restaurant (QSR). The ideal candidate will be responsible for driving sales, ensuring customer satisfaction, maintaining operational excellence, and leading a high-performing team.

Key Responsibilities:

• Oversee day-to-day restaurant operations, ensuring efficiency and adherence to company standards.
• Maintain high standards of food quality, service, hygiene, and safety regulations.
• Monitor inventory, control costs, and manage wastage to optimize profitability.

People Management & Leadership:

• Recruit, train, and develop a strong team to deliver exceptional customer service.
• Foster a positive work culture, ensuring employee engagement and motivation.
• Conduct performance reviews, provide coaching, and set clear expectations for the team.

Customer Experience & Brand Standards:

• Ensure excellent customer service and handle escalations effectively.
• Implement customer feedback mechanisms to enhance service quality.
• Maintain restaurant ambiance and hygiene in line with QSR standards.

Sales & Profitability:

• Drive restaurant revenue by implementing promotions, upselling techniques, and local marketing initiatives.
• Monitor sales reports, analyze trends, and take corrective actions to achieve financial targets.
• Manage budgets, control operational costs, and maximize profitability.

Compliance & Reporting:

• Ensure compliance with local health, safety, and labor laws.
• Maintain accurate records for inventory, sales, expenses, and staffing.
• Report operational updates and key performance metrics to senior management.

Key Requirements:

Experience: 3-8 years in a managerial role within the QSR or fast-food industry.
Education: Bachelors degree in Hospitality, Business Management, or a related field (preferred).
Skills: Leadership, problem-solving, team management, and customer service.
Availability: Flexibility to work in shifts, weekends, and peak hours.

Why Join Us?

Fast-paced, energetic work environment.
Growth and career development opportunities.
Be part of a leading QSR brand with a strong customer base.

Perks and benefits