Restaurant General Manager

Gourmet Investments; Gurugram District; On-site; INR 1,500,000 - 2,000,000; Full time

Job summary

Pizza Express is seeking a Restaurant General Manager to oversee all operations and drive sales, profitability, and guest satisfaction. The role requires strong leadership, financial acumen, and a track record of managing high-volume, premium dining experiences.

The successful candidate will lead FOH and BOH teams, ensure food safety and quality standards, and foster a culture of hospitality and excellence in guest service.

Qualifications

• Bachelor's degree or Diploma in Hotel Management or Hospitality Management.
• 3–5 years as Restaurant General Manager in premium casual dining or fine dining.
• Strong understanding of restaurant financials and P&L management.
• Proven ability to lead large teams and develop future leaders.
• Excellent communication, coaching, and problem-solving skills.
• Strong guest service orientation and operational expertise.
• Ability to work in a fast-paced, high-volume restaurant environment.

Responsibilities

• Lead day-to-day restaurant operations.
• Ensure consistent execution of service and food quality standards.
• Maintain cleanliness, hygiene, and food safety compliance.
• Ensure smooth coordination between Front of House and Back of House.
• Monitor guest satisfaction and resolve escalated guest concerns promptly.
• Drive sales growth and profitability.
• Manage restaurant P&L and achieve budgeted targets.
• Control food cost, beverage cost, labor cost, and operating expenses.
• Recruit, train, coach, and develop restaurant managers and team members.
• Build a high-performance culture focused on accountability and teamwork.
• Deliver an outstanding dining experience that exceeds guest expectations.
• Handle guest feedback professionally and implement service improvements.
• Promote a culture of hospitality and guest-first service.
• Ensure compliance with company policies, SOPs, and statutory regulations.
• Maintain inventory management and loss prevention.

Skills

Restaurant Operations

Team Leadership

P&L Management

Cost Control

Guest Experience Management

Food Safety & Hygiene

Recruitment & Training

Sales & Business Development

Conflict Resolution

Decision Making

Education

Bachelor's or Diploma in Hotel Management

Job description

Job description

Job Summary

The Restaurant General Manager is responsible for the overall performance of the restaurant, ensuring exceptional guest experiences, operational excellence, financial success, and strong team leadership. The RGM drives sales, profitability, and employee engagement while maintaining Pizza Express's standards of hospitality, food quality, and service. The role oversees all front-of-house and back-of-house operations and is accountable for achieving business objectives.

Key Responsibilities

Operations

• Lead the day-to-day restaurant operations.
• Ensure consistent execution of Pizza Express's service and food quality standards.
• Maintain cleanliness, hygiene, and food safety compliance.
• Ensure smooth coordination between Front of House (FOH) and Back of House (BOH).
• Monitor guest satisfaction and resolve escalated guest concerns promptly.

Financial Management

• Drive sales growth and profitability.
• Manage restaurant P&L and achieve budgeted financial targets.
• Control food cost, beverage cost, labor cost, and operating expenses.
• Analyze business performance and implement action plans to improve results.

Team Leadership

• Recruit, train, coach, and develop restaurant managers and team members.
• Build a high-performance culture focused on accountability and teamwork.
• Conduct performance reviews and succession planning.
• Foster a positive work environment with high employee engagement and retention.

Guest Experience

• Deliver an outstanding dining experience that exceeds guest expectations.
• Handle guest feedback professionally and implement service improvements.
• Promote a culture of hospitality and guest-first service.

Compliance

• Ensure compliance with company policies, SOPs, and statutory regulations.
• Maintain food safety, health, and workplace safety standards.
• Ensure proper inventory management and loss prevention.

Desired Candidate Profile

• Bachelor's degree or Diploma in Hotel Management or Hospitality Management.
• Restaurant management experience, with at least 3-5 years as a Restaurant General Manager in premium casual dining or fine dining.
• Strong understanding of restaurant financials and P&L management.
• Proven ability to lead large teams and develop future leaders.
• Excellent communication, coaching, and problem-solving skills.
• Strong guest service orientation and operational expertise.
• Ability to work in a fast-paced, high-volume restaurant environment.

Key Skills

• Restaurant Operations
• Team Leadership & People Development
• P&L Management
• Cost Control & Inventory Management
• Guest Experience Management
• Food Safety & Hygiene
• Recruitment & Training
• Sales & Business Development
• Conflict Resolution
• Decision Making
• SOP Implementation
• Performance Management

Key Performance Indicators (KPIs)

• Sales Growth
• Restaurant Profitability
• Food & Beverage Cost
• Labor Cost
• Guest Satisfaction Scores
• Employee Retention
• Health & Safety Compliance
• Mystery Audit/Quality Audit Scores
• Team Development & Internal Promotions