Restaurant Captain

Zodiac HR Consultants; Pune District; On-site; INR 350,000 - 480,000; Full time

Job summary

Zodiac HR Consultants is seeking an experienced Restaurant Captain to manage daily operations and ensure top service quality at its partnered dining outlet in Pune. The role requires supervising waiters, baristas, and staff to meet sales targets and guest satisfaction.

You will handle complaints professionally, maintain hygiene and safety standards, and lead by example during peak hours to keep service smooth and guests happy.

Qualifications

• 3-6 years' experience as a captain or similar role in the hospitality industry.
• Strong captaining skills with ability to lead teams effectively.
• Excellent team handling skills with ability to motivate staff towards achieving targets.
• Ability to work well under pressure during peak hours.

Responsibilities

• Manage daily operations of the restaurant, ensuring smooth service delivery to customers.
• Supervise a team of waiters, baristas, and other staff members to achieve sales targets and customer satisfaction goals.
• Handle complaints and feedback from customers in a professional manner, resolving issues promptly and fairly.
• Maintain high standards of cleanliness, hygiene, and safety throughout the restaurant premises.

Skills

Captaining skills

Team leadership

Pressure handling

Job description

Roles and Responsibilities :

• Manage daily operations of the restaurant, ensuring smooth service delivery to customers.
• Supervise a team of waiters, baristas, and other staff members to achieve sales targets and customer satisfaction goals.
• Handle complaints and feedback from customers in a professional manner, resolving issues promptly and fairly.
• Maintain high standards of cleanliness, hygiene, and safety throughout the restaurant premises.

Job Requirements :

• 3-6 years' experience as a captain or similar role in the hospitality industry.
• Strong captaining skills with ability to lead teams effectively.
• Excellent team handling skills with ability to motivate staff towards achieving targets.
• Ability to work well under pressure during peak hours.