Restaurant Captain

Acme Services Private Limited; Mumbai; On-site; INR 201,000 - 335,000; Full time

Job summary

Acme Services Private Limited in Mumbai invites a Restaurant Supervisor to lead guest service and floor operations, ensuring smooth seating, timely service, and a welcoming atmosphere across shifts.

You will manage a team of stewards, coordinate with the kitchen, promote upselling, handle billing when needed, and uphold hygiene and service standards to deliver an exceptional guest experience.

Responsibilities

• Guest service: Welcome guests, manage seating, and ensure prompt, courteous service.
• Floor operations: Supervise daily restaurant operations and ensure smooth table service.
• Team management: Allocate duties, guide staff, and monitor performance.
• Order management: Take accurate orders and coordinate with kitchen team.
• Guest complaint handling: Resolve concerns professionally and maintain guest satisfaction.
• Food & Beverage knowledge: Explain menu items, ingredients, and recommendations to guests.
• Upselling: Suggest items to increase sales and guest experience.
• Billing & payments: Oversee POS transactions and handle payments when required.
• Hygiene & standards: Maintain cleanliness, grooming, and service standards.
• Coordination: Work with kitchen and management for efficient operations.

Job description

Job Description:

• Guest Service: Welcome guests, manage seating arrangements, and ensure prompt, courteous service.
• Floor Operations: Supervise daily restaurant operations and ensure smooth table service.
• Team Management: Allocate duties, guide stewards, and monitor staff performance.
• Order Management: Ensure accurate order taking and timely coordination with the kitchen team.
• Guest Complaint Handling: Resolve customer concerns professionally and maintain guest satisfaction.
• Food & Beverage Knowledge: Explain menu items, ingredients, and food recommendations to guests.
• Upselling: Recommend food and beverage items to increase sales and enhance the guest experience.
• Billing & Payments: Coordinate billing, POS transactions, and payment handling when required.
• Hygiene & Standards: Maintain cleanliness, grooming, and restaurant service standards.
• Coordination: Work closely with the kitchen and management teams for efficient restaurant operations.