Operations Associate

Deep Holistics; Bengaluru Urban; On-site; INR 279,000 - 391,000; Full time

Job summary

Deep Holistics Pte Ltd in Bengaluru is seeking a friendly front desk associate to welcome clients, manage bookings, and coordinate sessions in our wellness facility. You will handle inquiries, schedule appointments, maintain accurate records, and support the wellness team with logistics and client communications.

The role requires graduate in any discipline and strong English, with 0–3 years experience in front office or hospitality.

Qualifications

• Graduate; 0–3 years of experience in front office, guest relations, customer service, clinic/hospital front desk, hospitality, or similar.
• Excellent English communication and a natural comfort with people. Smart, organised and quick to learn, with the ability to juggle several things at once without dropping the ball.
• Willingness to be trained on wellness equipment and to follow safety and hygiene checklists carefully.

Responsibilities

• Deliver a warm, attentive, high-touch experience from arrival to departure.
• Manage appointments, reschedules and cancellations; keep the daily calendar and equipment schedule optimised.
• Answer enquiries, explain recovery therapies in simple terms, and handle feedback or concerns professionally.
• After training, help set up and start client sessions on our recovery equipment, follow standard checklists, and stay attentive to client comfort, escalating anything unusual to the clinical/wellness team.
• Keep client records, intake forms and session logs accurate and up to date.
• Prepare simple daily/weekly reports (bookings, utilisation, feedback) and suggest improvements to how the centre runs.

Skills

Front office experience

Excellent English communication

Education

Graduate in any discipline

Job description

Company Description

Deep Holistics is a health and wellness solution that combines advanced diagnostics and technology to deliver hyper-personalized healthcare. By integrating data from blood biomarkers, gut microbiome, genetic tests, and wearable devices, the company provides a holistic view of each individual’s health. Its science-backed approach focuses on root-cause analysis to help people prevent, manage, and control health issues while optimizing daily performance. Clients receive a comprehensive health blueprint, personalized lifestyle and supplement recommendations, and ongoing access to devices, an app, and a dedicated panel of health experts. Deep Holistics aims to give people greater agency over their health and well-being through data-driven insights and continuous guidance.

Mandatory (Must-Have) Requirements

Location: Flexible to relocate to Bangalore

Education: Graduate in any discipline. A background in hospitality, healthcare, life sciences, sports/fitness is a plus, but not required.

Language Skills: Excellent spoken and written English, with a confident, polished way of speaking to clients.

Key Responsibilities

• Client Experience: Deliver a warm, attentive, high-touch experience from arrival to departure.
• Bookings & Scheduling: Manage appointments, reschedules and cancellations; keep the daily calendar and equipment schedule optimised.
• Client Communication: Answer enquiries, explain recovery therapies in simple terms, and handle feedback or concerns professionally.
• Session Support: After training, help set up and start client sessions on our recovery equipment, follow standard checklists, and stay attentive to client comfort, escalating anything unusual to the clinical/wellness team.
• Records: Keep client records, intake forms and session logs accurate and up to date.
• Reporting & Process: Prepare simple daily/weekly reports (bookings, utilisation, feedback) and suggest improvements to how the centre runs.

Required Skills & Qualifications

• Graduate; 0–3 years of experience in front office, guest relations, customer service, clinic/hospital front desk, hospitality, or similar. Freshers with strong communication skills are welcome.
• Excellent English communication and a natural comfort with people. Smart, organised and quick to learn, with the ability to juggle several things at once without dropping the ball.
• Willingness to be trained on our wellness equipment and to follow safety and hygiene checklists carefully.
• Strong attention to detail, reliability, and a sense of ownership over how the space looks and runs.
• Well-presented, warm and professional, with a calm approach to handling client questions or issues.

What Makes This Role Different

You'll be at the centre of a modern wellness and recovery facility, working alongside doctors and wellness experts and with technology used by elite athletes and high