Resident Manager

Serene Communities Pvt Ltd; Puducherry; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Serene Communities Pvt Ltd in Puducherry seeks a dedicated Resident Manager to oversee all community operations. This role demands exceptional leadership and operational skills to ensure residents' comfort, safety, and happiness.

The ideal candidate will manage day-to-day functions, oversee financial performance, ensure compliance with local regulations, and foster positive resident interactions. Strong communication and problem-solving abilities are essential for engaging residents in wellness activities and community feedback sessions.

Qualifications

• 5+ years of experience in management or related fields.
• Ability to lead diverse teams and manage multiple operations simultaneously.
• Strong commitment to resident welfare and service excellence.

Responsibilities

• Oversee daily operations and ensure smooth functioning of the community.
• Manage financial targets and operational profitability.
• Ensure compliance with local laws and regulations.
• Coordinate recruitment and staff training.
• Engage residents through community activities and feedback sessions.

Skills

Leadership

Operational management

Financial management

Human resources management

Communication

Problem-solving

Customer service

Education

Relevant management degree or equivalent experience

Tools

Standardized operational checklists

Financial tracking software

Job description

Position Summary

The Resident Manager is a live‑in role and is the overall in‑charge of resident and administrative functions at the community. This role is central to ensuring the comfort, safety, and happiness of all residents while maintaining efficient operations. This role demands strong leadership, operational acumen, and a deep commitment to resident welfare and service excellence. The Resident Manager acts as the face of the organization within the community and plays a critical role in delivering on its promise of joyful and dignified living.

Core Responsibilities

1. Operations Oversight & Department Supervision
   • Overall in‑charge of day‑to‑day administration including Housekeeping, Food & Beverage, Guest Services, Health & Wellness, Maintenance, Garden, and Security.
   • Conducts comprehensive walkthroughs to assess cleanliness, maintenance, and safety, using standardized checklists.
   • Enforces operational and housekeeping standards as per company policies.
   • Ensures smooth and efficient functioning of all common areas such as lobbies, lounges, fitness centres, and outdoor spaces.
   • Oversee menu planning and conduct regular food tasting sessions in coordination with the dietary/kitchen team to ensure meals meet residents’ nutritional needs, dietary restrictions, and taste preferences, while aligning with regulatory standards and quality benchmarks.
2. Financial & Profitability Management
   • Responsible for overall revenue, expense, and operational profitability of the Community.
   • Effectively meets monthly F&B budget targets through strategic planning and engagement.
   • Implements robust controls to reduce expenses, minimize waste, and prevent pilferage.
   • Conduct periodic audits of Food & Beverage operations, including kitchen hygiene, food storage, portion control, inventory levels, and vendor billing accuracy to ensure alignment with internal SOPs and food safety standards.
3. Human Resources & Team Welfare
   • Ensures timely recruitment and retention of qualified staff in line with organizational policies.
   • Tracks monthly attendance and ensures records are maintained accurately.
   • Takes timely and appropriate action in cases of irregular attendance and supports accurate payroll processing.
   • Coordinates monthly training plans, shares calendars at the beginning of each month, and ensures completion reports are submitted to HR.
4. Community Representation & Organizational Alignment
   • Acts as the representative of Columbia Pacific Communities, working in close co‑ordination with the Resident Committee to align service delivery with the organization’s mission.
   • Actively participates in company calls, reviews, and planning meetings to stay aligned with broader business goals.
5. Compliance & Documentation
   • Coordinates with CH, DGM, and legal team to obtain and manage necessary government permits.
   • Ensures compliance with local laws, regulatory standards, and statutory requirements.
   • Maintains comprehensive, accessible records of all legal, statutory, and operational documents.
   • Tracks expiration and ensures timely renewal of all mandatory licenses and permits.
   • Monitor and audit petty cash utilization, verifying supporting bills, reimbursement requests, and monthly expense logs; ensure all disbursements follow approved budget limits and documentation protocols.
6. Facilities & Maintenance Oversight
   • Responsible for the upkeep and maintenance of all community equipment and property infrastructure.
   • Leads proactive servicing of assets to enhance operational continuity and prevent breakdowns.
   • Maintains a comprehensive record of all AMCs (Annual Maintenance Contracts), service schedules, and vendor contacts.
   • Provides regular updates to the Maintenance Committee on pending issues and upgrades.
7. Wellness Activities & Centre Management
   • Collaborates closely with the Wellness Head to plan and execute monthly wellness programs for residents.
   • Ensures daily operational readiness of the wellness centre with high standards of hygiene, safety, and ambiance.
   • Trains the Health & Wellness team to handle routine and emergency needs per brand standards.
   • Partners with the Kites team to enhance variety and frequency of wellness offerings.
   • Oversee wellness centre operational audits, ensuring accurate service logs, appointment records, staff scheduling, equipment upkeep, and client billing; verify that all services comply with health and safety regulations.
8. Garden Upkeep & Sustainability
   • Responsible for maintaining the garden area throughout the year to ensure it remains attractive.
   • Trains the team in effective waste management practices with a focus on environmental sustainability.
9. Emergency Response & On‑Site Presence
   • As a resident leader, the Resident Manager must always be available for emergency situations, ensuring preparedness and response coordination across departments.
10. Resident Experience & Engagement
    • Responsible for ensuring that frequent engagement activities are conducted for all Residents and that there is active participation in these activities.
    • Promotes positive ageing by fostering a culture focused on residents’ physical, mental, and emotional wellbeing.
    • Conducts monthly Open House (OH) meetings and feedback sessions with residents to assess service quality and identify areas for improvement.