Regional Head

Lifebridge Group; Chennai District; On-site; INR 4,500,000 - 7,000,000; Full time

Job summary

Lifebridge Group, through Serene Communities in Tamil Nadu, seeks an accomplished Operations Leader to steer strategic and day‑to‑day functions across our residential campuses. You will implement SOPs, brand standards, and service delivery models while driving excellence in administration, hospitality, wellness, housekeeping, maintenance, security, dining, and resident engagement.

You will oversee budgets, occupancy targets, risk and compliance, and monthly performance reviews, mentoring

Qualifications

• Senior operations leadership experience across multi-site communities.
• Strong budget, P&L, and performance management skills.
• Proven ability to drive service quality and compliance.

Responsibilities

• Provide strategic and operational leadership across all Serene Communities.
• Drive operational excellence in admin, hospitality, wellness, dining, and resident engagement.
• Oversee budgets, occupancy, revenue, and cost optimization.
• Ensure compliance with safety, legal, and company standards.
• Lead and develop regional managers and community leadership teams.
• Monitor resident experience, feedback, and service improvements.
• Travel across Tamil Nadu to ensure standards and coaching on-site.

Skills

Leadership

People management

Strategic thinking

Communication

Stakeholder management

Tools

ERP software

MS Office

Job description

1. Operations Leadership

• Provide strategic and operational leadership across all Serene Communities.
• Ensure consistent implementation of operational policies, SOPs, brand standards, and service delivery models.
• Drive operational excellence across administration, hospitality services, wellness, housekeeping, maintenance, security, dining services, and resident engagement.
• Conduct periodic operational reviews, audits, and community walkthroughs to maintain quality standards.
• Ensure effective coordination between communities and corporate support functions.

2. People Leadership & Team Development

• Lead, mentor, and develop Cluster Managers, Resident Managers, and community leadership teams.
• Ensure effective manpower planning, succession planning, and talent development.
• Support recruitment, onboarding, training, and performance management processes.
• Build a culture of accountability, empathy, collaboration, and service excellence.
• Ensure high employee engagement and retention across the region.

3. Resident & Community Experience

• Champion a resident-first culture across all communities.
• Ensure high levels of resident satisfaction through proactive engagement, feedback systems, open houses, and service improvement initiatives.
• Regularly interact with residents, families, and resident committees to understand concerns and expectations.
• Act as the escalation authority for critical resident grievances and service issues.
• Monitor implementation of engagement calendars, wellness initiatives, and community events.

4. Financial Oversight

• Own and monitor regional occupancy, revenue, profitability, and collection targets.
• Review community-level budgets and P&L performance on a monthly basis.
• Drive cost optimization initiatives without compromising resident experience and care standards.
• Ensure effective revenue enhancement strategies and occupancy growth plans are executed.
• Support sales and marketing teams in achieving admission and retention objectives.

5. Compliance, Risk & Facility Management

• Ensure all communities maintain full compliance with organizational, legal, statutory, and safety requirements.
• Review incident reports, risk registers, and corrective action plans.
• Oversee emergency preparedness, disaster management protocols, fire safety, AMC compliance, and business continuity planning.
• Partner with legal, HR, and facilities teams to address operational and compliance-related challenges.
• Ensure infrastructure and facilities are maintained in accordance with company standards.

6. Strategic Input & Reporting

• Provide regular reports and operational insights to senior leadership.
• Lead monthly business reviews covering occupancy, revenue, quality metrics, compliance status, and resident feedback.
• Identify opportunities for process improvement, regional growth, and operational innovation.
• Support expansion initiatives, new community launches, and transition projects within Tamil Nadu.
• Contribute to long-term strategic planning for Serene Communities.

7. Brand Representation

• Serve as the regional ambassador of Serene Communities and Lifebridge Group.
• Build and maintain positive relationships with residents, families, partners, vendors, and external stakeholders.
• Uphold and reinforce organizational values of Compassion, Integrity, Professionalism, and Excellence.
• Ensure that all communities consistently reflect the Serene brand promise and operating philosophy.

8. Travel & Community Oversight

• Undertake regular travel across all Tamil Nadu communities to monitor operations, resident experience, and facility standards.
• Conduct planned and surprise audits of communities covering Front-of-House and Back-of-House functions.
• Visit each assigned community periodically to review performance, meet residents and teams, and drive corrective actions.
• Provide on-site coaching and operational guidance to community leadership teams.
• Be available for travel at short notice for operational exigencies, resident escalations, audits, launches, or emergency situations.

Work Complexities

• Balancing strategic priorities and daily operational challenges across geographically dispersed communities.
• Managing high-impact resident escalations, emergency situations, and business continuity requirements.
• Driving consistency in service quality across communities with varying operational maturity.
• Managing multiple stakeholders including residents, families, resident committees, government authorities, vendors, and internal teams.
• Ensuring regulatory compliance while maintaining operational flexibility and resident-centric service delivery.
• Taking timely and informed decisions that impact resident satisfaction, financial performance, employee engagement, and corporate reputation.
• Failure to effectively address operational, compliance, or resident concerns could lead to reputational, regulatory, financial, or resident experience risks.