Community Service Executive

Awfis Space Solutions Limited; Pune District; On-site; INR 670,000 - 1,004,000; Full time

Job summary

Awfis Space Solutions Limited is seeking a proactive Operations Associate to support the Community Manager and Assistant Community Manager in delivering seamless client experiences through timely execution of routine tasks and adherence to SOPs.

The role focuses on optimizing profitability through ASR and margin analysis, controlling expenses, and ensuring on-time collections and renewals, while also building a strong community and engaging clients to drive satisfaction and brand advocacy.

Qualifications

• Involves managing client interactions and resolving issues.
• Needs understanding of Standard Operating Procedures (SOPs).
• Handles routine operational tasks with accuracy and timeliness.

Responsibilities

• Profit Center Management: analyze ASR and margins for profitability.
• Expense control to stay within budget and drive cost-efficiency.
• Collections: meet monthly targets and resolve dues.
• Renewals: actively manage contract renewals.
• Community Building & Event Management: build and expand the community with timely events.
• Client Engagement: foster connections to improve engagement and retention.
• CSAT targets and brand ambassadorship through positive experiences.
• Vendor performance evaluation and management for quality delivery.
• Facilities Management: ensure centre upkeep and timely repairs.
• Compliance & ESG: adhere to safety, ESG practices and company guidelines.

Skills

Client interactions

SOP understanding

Operational task management

Job description

Positions Overview : This position involves working closely with the Community Manager (CM) and/or Assistant Community Manager (ACM) to ensure the effective execution and timely completion of routine operational tasks. This position will play a critical role in managing all aspects of client interactions, from addressing queries to resolving issues, ensuring a seamless client experience. Additionally, will be responsible for gaining a thorough understanding of Standard Operating Procedures (SOPs) to maintain operational efficiency and adherence to company guidelines.

Key Responsibilities:

Profit Center Management

• ASR and Margin Analysis: Regularly analyze the Average Seat Rate (ASR) and margins to identify improvement opportunities and ensure profitability.
  • Expense Control: Monitor and manage operational expenses to remain within budgetary limits, driving cost-efficiency.
  • Collections: Achieve monthly collection targets by ensuring timely payment from clients and resolving outstanding dues.
  • Renewals: Maintain high client retention rates by proactively managing contract renewals.
• Expense Control: Monitor and manage operational expenses to remain within budgetary limits, driving cost-efficiency.
• Collections: Achieve monthly collection targets by ensuring timely payment from clients and resolving outstanding dues.
• Renewals: Maintain high client retention rates by proactively managing contract renewals.

Community Building & Event Management

• Build and Expand Community: Strengthen the community by executing business-specific events as per the pre-defined timelines.
  • Client Engagement: Foster connections and collaboration within the client community to enhance engagement and retention.
• Client Engagement: Foster connections and collaboration within the client community to enhance engagement and retention.

Client Satisfaction & Service Delivery

• CSAT (Client Satisfaction) Score: Achieve above-target Client Satisfaction (CSAT) scores by delivering exceptional service and support.
  • Brand Ambassadorship: Ensure that every member becomes a brand ambassador for Awfis through positive experiences and interactions.
• Brand Ambassadorship: Ensure that every member becomes a brand ambassador for Awfis through positive experiences and interactions.
• Vendor Performance: Regularly evaluate and manage vendor performance to ensure timely and quality delivery.

Facilities Management

• Centre Upkeep: Ensure the center is well-maintained and operationally ready on a daily basis.
  • Repair & Maintenance: Oversee the timely closure of repair and maintenance tasks to avoid disruptions.
  • Compliance Adherence: Ensure all compliance and safety protocols are followed rigorously.
  • ESG Practices: Work closely with senior teammates to understand and execute Environmental-Social-Governance (ESG) practices.
• Repair & Maintenance: Oversee the timely closure of repair and maintenance tasks to avoid disruptions.
• Compliance Adherence: Ensure all compliance and safety protocols are followed rigorously.
• ESG Practices: Work closely with senior teammates to understand and execute Environmental-Social-Governance (ESG) practices.

Participation in Company Initiatives

• Active Engagement: Actively participate in and support all company-driven ideas and initiatives to foster a collaborative and positive work environment.