Assistant Manager - Workplace Experience & Workspace Delivery

Jones Lang LaSalle Incorporated; Bengaluru; On-site; INR 1,200,000 - 2,400,000; Full time

Job summary

Jones Lang LaSalle Incorporated in Bengaluru, India, invites applications for the role of Assistant Manager - Workplace Experience & Workspace Delivery within Work Dynamics to elevate occupant experiences and housekeeping operations. This position combines hands-on management with team leadership to ensure service excellence and continuous improvement across all workspace services.

You will lead a team, coordinate schedules, monitor SOPs/SLAs, manage vendor relationships, and drive cost

Responsibilities

• Lead, mentor, and develop Workplace Experience Enablers and housekeeping staff, providing coaching, performance feedback, and growth opportunities
• Establish clear performance expectations and conduct regular team assessments aligned with performance criteria
• Foster a culture of service excellence, attention to detail, and continuous learning within the workplace services team
• Coordinate team schedules, workload distribution, and coverage for seamless service delivery across operating hours
• Assign duties and inspect work for conformance to cleanliness standards
• Support staff in resolving complex occupant requests and challenging operational situations
• Oversee daily workplace and housekeeping operations to ensure reliability across service touchpoints
• Monitor and audit SOPs and SLAs across workplace services
• Conduct quality assessments and vendor service delivery spot-checks
• Implement change control processes and ensure proper documentation and communication
• Oversee policy enforcement, lost property processes, and reporting to Workplace Experience teams
• Schedule cleaning of carpets, upholstery, deep cleaning, window cleaning, and major projects
• Ensure proper key control procedures are utilized by staff
• Manage vendor relationships and evaluate performance against KPIs; coordinate with specialists such as Pest Control and Facade Maintenance
• Investigate concerns regarding housekeeping services and take corrective action
• Review site requirements to ensure contracts provide necessary supplies and services
• Maintain and update Client Property Services SharePoint systems
• Lead cost optimization and risk assessments for self-delivered services
• Prepare comprehensive risk assessments and maintain up-to-date information in the system

Job description

JLL empowers you to shape a brighter way .

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Work Dynamics (Integrated Facilities Management)

Position Overview

The Assistant Manager - Workplace Experience & Workspace Delivery serves as a strategic operational leader, overseeing and elevating workplace services and day-to-day housekeeping operations to achieve exceptional occupant and guest experiences. This role combines hands-on operational management with team leadership, ensuring consistent service excellence through detailed oversight, proactive problem-solving, and continuous improvement initiatives.

Working within Work Dynamics (Integrated Facilities Management) , the position maintains a large, modern and upscale office, enforces quality assurance for cleanliness, and ensures alignment with the Workspace Experience team to create Employee Delight with agility of mind. The role requires a service-minded professional who can balance operational efficiency with the human-centered approach needed to create workplace environments that truly delight users.

Key Responsibilities

Team Leadership & Development

• Lead, mentor, and develop Workplace Experience Enablers and housekeeping staff, providing coaching, performance feedback, and professional growth opportunities


• Establish clear performance expectations and conduct regular team assessments aligned with Individual Performance Management criteria


• Foster a culture of service excellence, attention to detail, and continuous learning within the workplace services team


• Coordinate team schedules, workload distribution, and coverage to ensure seamless service delivery across all operating hours


• Assign team members duties and inspect work for conformance to prescribed standards of cleanliness


• Support team members in resolving complex occupant requests and challenging operational situations

Operational Excellence Management

• Oversee daily workplace and housekeeping operations to ensure "works every time" reliability across all service touchpoints


• Monitor and audit compliance with Standard Operating Procedures (SOPs) and Service Level Agreements (SLAs) across all workplace services


• Conduct regular quality assessments and spot-checks of both internal team performance and vendor service delivery


• Implement and manage change control processes, ensuring all modifications are properly documented and communicated


• Oversee Clear Deck policy enforcement, lost property processes, and comprehensive reporting to Workplace Experience teams for stakeholder communication


• Schedule cleaning of carpets, upholstery, deep cleaning projects, window cleaning, and periodic major cleaning projects


• Ensure proper key control procedures are utilised by staff

Vendor Management & Contract Oversight

• Manage relationships with multiple service providers, ensuring contractual obligations are consistently met


• Evaluate vendor performance against established KPIs and SLAs , implementing corrective actions when necessary


• Coordinate vendor activities to minimize disruption to occupants while maintaining service quality standards


• Coordinate with specialist vendors including Pest Control, Horticulture, Floor Maintenance, and Facade Maintenance


• Investigate concerns regarding housekeeping service and equipment, and take corrective action


• Review and assess operational and technical site requirements to ensure contracts provide necessary supplies and services


• Inventory cleaning supplies and order to ensure adequate stock levels


• Submit requests for repair and periodic maintenance of cleaning equipment


• Schedule and complete all PPM (Planned Preventive Maintenance) works and audit works completed by vendors under AMC contracts


• Negotiate service improvements and cost optimizations within established procurement guidelines

Strategic Operations & Continuous Improvement

• Analyze operational data and performance metrics to identify trends, opportunities, and areas for enhancement


• Develop and implement process improvements that enhance efficiency while maintaining or improving service quality


• Lead cost optimization initiatives with a value-driven mindset, balancing budget consciousness with service excellence


• Prepare comprehensive risk assessments for self-delivered services and ensure appropriate mitigation strategies


• Maintain current and accurate information within Client Property Services SharePoint systems

Emergency Response & Critical Incident Management

Serve as escalation point for after-ho