Resident Engineer - IT Asset Management

Ample Technologies; Hyderabad, Chennai District; On-site; INR 300,000 - 520,000; Full time

Job summary

Ample Technologies is seeking an Onsite IT Asset Management professional to handle inventory management, lifecycle records, and end-user support at the customer location in Hyderabad. You will coordinate warranties with HP, Dell and OEM partners and perform onboarding/offboarding activities.

The role requires 2–5 years in desktop support or IT asset management, along with diploma or bachelor's in IT/CS. Strong communication and documentation skills are essential for successful daily operations.

Qualifications

• 2-5 years of experience in Desktop Support or IT Asset Management.
• Diploma or Bachelor’s degree in IT/CS or related field.
• Proficiency with Windows 10/11, Microsoft 365, AD basics, desktop support, asset management tools, and basic networking.

Responsibilities

• Maintain inventory of 5,000+ IT assets.
• Update ownership, location, warranty and lifecycle records.
• Perform onboarding and offboarding activities.
• Prepare returned laptops for reassignment.
• Manage HP, Dell and OEM warranty tickets.
• Provide Level-1 desktop support.
• Perform monthly health checks and preventive maintenance.
• Conduct physical verification and CMDB updates.
• Prepare monthly reports.
• Support installations and rollout activities.

Skills

IT Asset Management

Windows 10 & Windows 11

Microsoft Office 365

Active Directory (Basic)

Outlook Configuration

Laptop/Desktop Troubleshooting

Printer Troubleshooting

Basic Networking

CMDB Management

Education

Diploma/Bachelor's in IT/CS or related field

Tools

ServiceNow

Freshservice

ManageEngine

Asset Management Tools

HP & Dell Warranty Process

Job description

Job Summary

Provide onsite IT Asset Management, inventory management, end-user support, OEM warranty coordination, and lifecycle management services at the customer location.

Key Responsibilities

• Maintain inventory of 5,000+ IT assets.
• Update ownership, location, warranty and lifecycle records.
• Perform onboarding and offboarding activities.
• Prepare returned laptops for reassignment.
• Manage HP, Dell and OEM warranty tickets.
• Provide Level-1 desktop support.
• Perform monthly health checks and preventive maintenance.
• Conduct physical verification and CMDB updates.
• Prepare monthly reports.
• Support installations and rollout activities.

Required Technical Skills

• IT Asset Management
• Windows 10 & Windows 11
• Microsoft Office 365
• Active Directory (Basic)
• Outlook Configuration
• Laptop/Desktop Troubleshooting
• Printer Troubleshooting
• Basic Networking
• Asset Management Tools
• ServiceNow / Freshservice / ManageEngine (preferred)
• HP & Dell Warranty Process
• CMDB Management

Soft Skills

• Excellent communication skills.
• Customer service orientation.
• Good documentation skills.
• Team player.
• Ability to manage multiple tasks.
• Strong problem-solving skills.
• Professional attitude.

Working Schedule

• Five-day work week.
• Onsite support at customer location.
• Weekend support may be required based on business needs, with compensatory weekday offs.
• Customer holiday calendar will be applicable.

Qualifications

Experience: 2-5 years in Desktop Support or IT Asset Management.
Education: Diploma/Bachelor's in IT/CS or related field.
Skills: Windows 10/11, Microsoft 365, AD basics, desktop support, asset management tools, basic networking.