Reservations Executive

Fairmont Hotels & Resorts; Lucknow; On-site; INR 500,000 - 640,000; Full time

Job summary

Accor invites applications for a Reservations Manager role in Lucknow. The incumbent will plan room reservations, implement selling strategies to maximize revenues, and coordinate the reservation department to ensure accuracy and efficiency.

Evidence-based forecasting and monthly reporting are essential, along with strong leadership to support a trained team. Responsibilities also include managing guest folios, handling corporate rate discounts, and ensuring customer satisfaction through timely

Qualifications

• Diploma / Degree in Hotel Management or equivalent qualifications.

Responsibilities

• Plan room reservations and maximize room revenues.
• Plan and prepare forecasts, monthly reports, and occupancy forecasts for the annual budget.
• Coordinate duties of the reservation department to ensure accuracy and efficiency.
• Provide effective support to the team and resolve customer queries promptly.
• Train the team on safety provisions and optimal resource use.
• Maintain guest folios and ensure accurate guest records for future events.
• Handle reserved discounts and corporate rates per policy.

Skills

Leadership

Forecasting

Team management

Customer queries

Strategic thinking

Education

Hotel Management diploma/degree

Job description

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job Description

• Plan the room reservations.
• Ensure proper selling techniques and strategies are utilized to maximize room revenues.
• Coordinate all duties and responsibilities of the reservation department ensuring a high level of accuracy and efficiency.
• Any matter which may effect the interests of the hotel should be brought to the attention of the Management.

Key Responsibilities:

• Plan & prepare forecasts on a timely basis for review.
• Plan & prepare monthly reports, forecasts and other relevant reports.
• Ensure that the various monthly statistical reports are generated and assist in the development of occupancy forecasts for the annual budget.

People Management

• Provide effective support to the team to enable them to provide effective and efficient services.
• Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.
• Ensure that the team has been trained for all safety provisions.
• Identify optimal, cost effective use of the resources and educate the team on the same.
• Maintain and update corporate database, entering guest bookings to ensure guest information / records are kept up to date and accurate for future events.
• Assist in the development of occupancy forecasts for the annual budget.

Operational Management

• Ensure that team refers to guest history before creating a Guest folio to follow special instruction in case of regular and VIP Guests.
• Ensure the accurate positioning of the hotel in terms of occupancy and rooms availability
• Ensure that the corporate account number is recorded on the Guest Folio to help monitor quantum of business generated through respective companies.
• Give discounts and corporate rates, as per the company's policy.
• Supervise and delegate work to reservation associate
• Ensure that all reservations are recorded as per standard procedures.
• Handle additional responsibilities as and when delegated by the Management.

Managerial Qualities

• Leadership skills that utilize persuasion and motivation to attain organizational goals is the most desirable management quality, followed by honesty, integrity, ethical behaviour, tactfulness, openness, and cultural awareness;
• Ability to accept responsibility;
• Self confidence, motivation, drive and tenacity;
• Ability to enhance organizational performance;
• Ability to clearly delegate tasks and responsibilities;
• Ability to think strategically, inductively, and creatively;
• and the propensity to recognize and acknowledge other peoples’ ideas.

Qualifications

Diploma / Degree in Hotel Management or any other equivalent qualifications.

Additional Information

• Total 2-3 Years of experience in Hotel.