Front Office Executive

Fairmont Hotels & Resorts; Chennai District; On-site; INR 250,000 - 450,000; Full time

Job summary

Accor is seeking a Reception/Front Office professional in Chennai to manage daily administration, greet guests, and handle room bookings. You will maintain high standards of service at the front desk, respond to queries, and resolve issues to ensure guest satisfaction.

Collaboration with housekeeping and other departments is essential for smooth operations. The role requires a Diploma in Tourism / Hospitality Management and at least 2 years of relevant experience, with excellent English skills

Qualifications

• Diploma in Tourism / Hospitality Management
• Minimum 2 years of relevant experience in a similar capacity
• Excellent reading, writing and oral proficiency in English language
• Ability to speak other languages and basic understanding of local languages will be an advantage
• Good working knowledge of MS Excel, Word, and PowerPoint

Responsibilities

• Responsible for daily administration, meeting and greeting guests, dealing with queries and booking rooms
• Maintain high standards of customer services at the Reception desk and exceed customer expectations
• Motivate and develop Reception team to ensure smooth functioning and promote teamwork
• Any matter affecting the hotel should be brought to Management attention
• Provide effective support to the team to enable them to deliver efficient services
• Respond to customer queries by resolving issues in a timely manner to ensure satisfaction
• Liaise with other departments for resolution of day-to-day administrative issues
• Adhere to Procedures & Standards Manual and display proactive service initiatives

Skills

Customer service

Communication

Multilingual ability

Team support

Education

Diploma in Tourism / Hospitality Management

Tools

MS Excel

MS Word

PowerPoint

Job description

"Why work for Accor?"
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job Description

• Responsible for daily administration, meeting and greeting, dealing with guests’ queries and complaints, and booking rooms. visitors
• Maintain high standards of customer services at the Reception desk so that customers’ expectations are consistently exceeded.
• Motivate and develop Reception team to ensure smooth functioning of the department and promote teamwork.
• Any matter which may affect the interests of the hotel should be brought to the attention of the Management.

Key Responsibilities

People Management

• Provide effective support to the team to enable them to provide effective and efficient services.
• Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.
• Identify optimal, cost effective use of the resources and educate the team on the same.

Operational Management

• Ensure quality and appropriateness of customer service provided.
• To maintain Front Office log book and shift reports.
• Respond to inquiries and resolve problems in an effective manner.
• Ensure all guests receive a swift, smooth, professional and friendly check in and check out
• Ensure quality in all aspects of the job.
• Maintain record of all banquet and any other functions in the hotel.
• Liaise with other departments for the resolution of day-to-day administrative and operational issues.
• Carry out other duties which naturally fall within the reasonable expectations of the post.
• Adhere to the Procedures & Standards Manual.
• Display a proactive approach in initiating and implementing initiatives to provide an improved service in all areas.
• Liaise with Housekeeping for the Room Status.

Qualifications

• Diploma in Tourism / Hospitality Management
• Minimum 2 years of relevant experience in a similar capacity
• Excellent reading, writing and oral proficiency in English language
• Ability to speak other languages and basic understanding of local languages will be an advantage
• Good working knowledge of MS Excel, Word, & PowerPoint

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