Senior Reservation Associate

DuoJobs; Wayanad District; On-site; INR 300,000 - 500,000; Full time

Job summary

DuoJobs in Kerala, India seeks a proactive Reservations Executive to manage daily hotel and resort bookings and ensure guest satisfaction. You will handle complex reservations, coordinate with departments, and monitor availability, rates, and confirmations to maximize occupancy.

The role requires strong communication, organizational skills, and experience with hotel reservation systems, MS Office, and multi-booking environments.

Qualifications

• Relevant qualification in Hospitality Management, Hotel Management, or a related field is preferred.
• Previous experience in hotel or resort reservations is preferred.
• Strong knowledge of booking management and reservation procedures.
• Excellent communication, coordination, and problem-solving skills.
• Proficiency in MS Office and hotel reservation systems.
• Ability to manage multiple bookings and prioritize tasks effectively.
• Strong customer service and organizational abilities.

Responsibilities

• Manage and monitor daily hotel and resort reservation activities.
• Handle complex booking requests, group bookings, cancellations, and modifications.
• Respond to guest enquiries and ensure timely booking confirmations.
• Monitor room availability, rates, packages, and reservation accuracy.
• Follow up on pending enquiries and identify opportunities to increase bookings.
• Coordinate with front office, sales, housekeeping, and management teams.
• Assist in resolving booking discrepancies and guest complaints.
• Maintain accurate reservation data and prepare operational reports.
• Support and guide reservation team members when required.
• Monitor booking trends and recommend improvements to reservation processes.
• Ensure professional communication and a positive guest experience.

Skills

Communication

Coordination

Problem solving

Customer service

Multitasking

Organizational skills

Education

Hospitality Management

Tools

MS Office

Hotel reservation systems

Job description

Industry: Hospitality / Hotels / Resorts / Tourism
Location: Wayanad, Kerala, India
Job Type: Full-Time

Job Description

Key Responsibilities

• Manage and monitor daily hotel and resort reservation activities.
• Handle complex booking requests, group bookings, cancellations, and modifications.
• Respond to guest enquiries and ensure timely booking confirmations.
• Monitor room availability, rates, packages, and reservation accuracy.
• Follow up on pending enquiries and identify opportunities to increase bookings.
• Coordinate with front office, sales, housekeeping, and management teams.
• Assist in resolving booking discrepancies and guest complaints.
• Maintain accurate reservation data and prepare operational reports.
• Support and guide reservation team members when required.
• Monitor booking trends and recommend improvements to reservation processes.
• Ensure professional communication and a positive guest experience.

Requirements

• Relevant qualification in Hospitality Management, Hotel Management, or a related field is preferred.
• Previous experience in hotel or resort reservations is preferred.
• Strong knowledge of booking management and reservation procedures.
• Excellent communication, coordination, and problem-solving skills.
• Proficiency in MS Office and hotel reservation systems.
• Ability to manage multiple bookings and prioritize tasks effectively.
• Strong customer service and organizational abilities.