Reservation Executive

Fairmont; Udaipur District; In loco; INR 279.000 - 446.000; Tempo pieno

Descrizione del lavoro

Fairmont Udaipur Palace is seeking a Reservations Specialist to join our pre-opening team in Udaipur. You will handle reservations by phone, email, hotel website, and OTAs, verify availability and rates, and communicate packages, policies, and offers to guests.

You will coordinate with Front Office, Sales, Housekeeping, and Revenue teams, maintain PMS records, and manage bookings with accuracy and service excellence. Shift work including weekends may be required.

Competenze

• Diploma/Degree in Hotel Management, Hospitality Management, or a related field.
• 1-3 years of experience in hotel reservations, front office, or guest relations preferred.
• Knowledge of hotel PMS/reservation systems such as Opera or similar software.
• Familiarity with OTA platforms such as Booking.com, Expedia, Agoda, etc.
• Good verbal and written communication skills.
• Strong customer-service and interpersonal skills.
• Good knowledge of MS Office and basic computer operations.
• Ability to handle multiple bookings and work under pressure.
• Strong attention to detail and problem-solving skills.
• Willingness to work in shifts, weekends, and holidays as required by hotel operations.

Mansioni

• Handle room reservations through phone, email, hotel website, and OTAs.
• Check room availability, rates, room types, and booking restrictions.
• Create, modify, confirm, and cancel reservations accurately.
• Communicate hotel rates, packages, facilities, policies, and special offers to guests.
• Coordinate with Front Office, Sales, Housekeeping, and Revenue teams regarding room availability and guest requirements.
• Maintain accurate reservation records in the hotel PMS.
• Follow up on tentative bookings and ensure timely confirmation.
• Handle guest requests such as early check-in, late check-out, room preferences, and special occasions.
• Monitor no-shows, cancellations, amendments, and overbooking situations.
• Promote room upgrades and additional hotel services where appropriate.
• Prepare reservation reports and maintain proper documentation.
• Ensure professional handling of guest complaints and reservation-related issues.
• Follow hotel SOPs and maintain high standards of guest service.

Conoscenze

Customer service

Communication skills

Interpersonal skills

Formazione

Diploma/degree in hotel management

Strumenti

Opera PMS

MS Office

Descrizione del lavoro

Are you asomeonewith a passion for excellence and a flair for exceptional hospitality? Fairmont Udaipur Palace invites you to embark on an unforgettable journey of luxury and join our pre-opening team.

Do what you love, care for the world, dare to challenge the status quo!#BELIMITLESS

Job Description

• Handle room reservations through phone, email, hotel website, and online travel agencies (OTAs).
• Check room availability, rates, room types, and booking restrictions.
• Create, modify, confirm, and cancel reservations accurately.
• Communicate hotel rates, packages, facilities, policies, and special offers to guests.
• Coordinate with Front Office, Sales, Housekeeping, and Revenue teams regarding room availability and guest requirements.
• Maintain accurate reservation records in the hotel PMS.
• Follow up on tentative bookings and ensure timely confirmation.
• Handle guest requests such as early check-in, late check-out, room preferences, and special occasions.
• Process advance deposits and coordinate payment-related requirements as per hotel policy.
• Monitor no-shows, cancellations, amendments, and overbooking situations.
• Promote room upgrades and additional hotel services where appropriate.
• Prepare reservation reports and maintain proper documentation.
• Ensure professional handling of guest complaints and reservation-related issues.
• Follow hotel SOPs and maintain high standards of guest service.

Qualifications

• Diploma/Degree in Hotel Management, Hospitality Management, or a related field.
• 1-3 years of experience in hotel reservations, front office, or guest relations preferred.
• Knowledge of hotel PMS/reservation systems such as Opera or similar software.
• Familiarity with OTA platforms such as Booking.com, Expedia, Agoda, etc.
• Good verbal and written communication skills.
• Strong customer-service and interpersonal skills.
• Good knowledge of MS Office and basic computer operations.
• Ability to handle multiple bookings and work under pressure.
• Strong attention to detail and problem-solving skills.
• Willingness to work in shifts, weekends, and holidays as required by hotel operations.

Additional Information

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.