Reservation Manager - Fairmont Agra

Accorhotel; Agra District; On-site; INR 900,000 - 1,300,000; Full time

Benefits offered by this job

Come As You Are

Work With Purpose

Grow, Learn and Enjoy

Explore Limitless Possibilities

Job summary

Accorhotel in Agra is seeking a Reservations Manager to oversee the reservations department, optimize room inventory, and drive revenue opportunities while ensuring guest bookings are handled accurately and efficiently. You will lead the reservations team, collaborate with Revenue Management and Sales, and maintain high service standards to deliver seamless guest experiences across all channels.

The role requires a bachelor's degree or diploma in hotel management and 4-7 years of experience in

Qualifications

• Bachelor's degree or Diploma in Hotel Management, Hospitality, Business Administration, or related field.
• 4-7 years of experience in hotel reservations, preferably with a reputed hotel brand.
• Experience managing a reservations team is preferred.
• Strong knowledge of PMS, CRS, channel managers, and OTA platforms.
• Understanding of room inventory management and revenue optimization.

Responsibilities

• Oversee daily operations of the Reservations Department and ensure smooth functioning.
• Manage individual, group, corporate, and online reservations efficiently.
• Ensure accurate processing of reservations, cancellations, amendments, and special requests.
• Monitor reservation accuracy, room availability, and booking controls.
• Ensure all reservations are handled according to hotel policies and brand standards.
• Maintain high standards of guest communication and service.
• Lead, mentor, and supervise the reservations team, providing coaching and performance feedback to ensure excellence.
• Collaborate with Revenue Management and Sales teams to optimize room rates, occupancy levels, and revenue generation.
• Manage reservation system operations, including system updates, data integrity, and technology troubleshooting.
• Develop and implement training programs for reservations staff to enhance product knowledge and service delivery.
• Generate and analyze reservation reports, occupancy metrics, and booking trends to inform strategic decisions.
• Handle complex guest inquiries, complaints, and special requests with professionalism and resolution-focused approach.
• Coordinate with Front Office, Housekeeping, and other departments to ensure seamless guest experiences.

Skills

Leadership

Communication

Problem solving

Organizational skills

Attention to detail

Education

Bachelor's degree or Diploma in Hotel Management, Hospitality, Business Administration, or related field

Tools

PMS

CRS

Channel managers

OTA platforms

Job description

The Reservations Manager is responsible for managing the hotel's reservation operations, optimizing room inventory, maximizing revenue opportunities, and ensuring accurate and efficient handling of guest bookings. The role focuses on leading the reservations team, maintaining high service standards, coordinating with Sales and Revenue Management teams, and ensuring seamless guest booking experiences.

Key Responsibilities:

• Oversee daily operations of the Reservations Department and ensure smooth functioning.
• Manage individual, group, corporate, and online reservations efficiently.
• Ensure accurate processing of reservations, cancellations, amendments, and special requests.
• Monitor reservation accuracy, room availability, and booking controls.
• Ensure all reservations are handled according to hotel policies and brand standards.
• Maintain high standards of guest communication and service.
• Lead, mentor, and supervise the reservations team, providing coaching and performance feedback to ensure excellence.
• Collaborate with Revenue Management and Sales teams to optimize room rates, occupancy levels, and revenue generation.
• Manage reservation system operations, including system updates, data integrity, and technology troubleshooting.
• Develop and implement training programs for reservations staff to enhance product knowledge and service delivery.
• Generate and analyze reservation reports, occupancy metrics, and booking trends to inform strategic decisions.
• Handle complex guest inquiries, complaints, and special requests with professionalism and resolution-focused approach.
• Coordinate with Front Office, Housekeeping, and other departments to ensure seamless guest experiences.

• Bachelor's degree or Diploma in Hotel Management, Hospitality, Business Administration, or related field.
• Minimum 4-7 years of experience in hotel reservations, preferably with a reputed hotel brand.
• Previous experience managing a reservations team preferred.
• Strong knowledge of PMS, CRS, channel managers, and OTA platforms.
• Understanding of room inventory management and revenue optimization.
• Excellent communication, organizational, and problem-solving skills.
• Strong attention to detail and ability to manage multiple priorit

WHAT IS IN IT FOR YOU:

• Come As You Are
• Work With Purpose
• Grow, Learn and Enjoy
• Explore Limitless Possibilities