Assistant Manager Outlet (All Day Dining) - Fairmont Agra

Accorhotel; Agra District; On-site; INR 1,000,000 - 1,600,000; Full time

Job summary

Fairmont in India is seeking an experienced Outlet Operations Manager for the all-day dining venue. You will lead daily service, train staff, ensure exceptional guest satisfaction, and drive profitability through strict cost controls and quality standards.

You will collaborate with culinary teams to refresh menus, supervise reservations, and analyse performance metrics. This role requires leadership across departments and flexibility to cover peak hours in a luxury hotel setting.

Qualifications

• Minimum 5-6 years of progressive experience in F&B operations management.
• Experience in all-day dining outlets or luxury hotels.
• Strong knowledge of food safety, hygiene standards, and health regulations.
• Demonstrated proficiency in profit and loss (P&L) management and cost control.
• Excellent leadership and staff management capabilities with training and development
• Strong communication and interpersonal skills with the ability to build relationships.
• Proficiency in hospitality management systems and POS software.
• Ability to work flexible hours, including evenings, weekends, and public holidays.
• Experience working within luxury hotel environments or premium hospitality brands.
• Knowledge of revenue management and yield optimisation strategies.

Responsibilities

• Oversee daily operations of the all-day dining outlet, ensuring smooth service delivery and adherence to operational standards
• Supervise, train, and mentor outlet staff, including servers, kitchen personnel, and support staff, whilst fostering a positive work environment
• Maintain exceptional guest service standards and ensure guest satisfaction through regular interaction and feedback management
• Monitor and control food and beverage costs, inventory levels, and stock rotation to optimise profitability
• Ensure compliance with health, safety, and hygiene regulations, conducting regular inspections and audits
• Manage reservations, table allocations, and guest flow to maximise outlet capacity and revenue
• Prepare and analyse operational reports, including sales figures, labour costs, and performance metrics
• Implement and maintain quality assurance procedures for food presentation, taste, and service consistency
• Address guest complaints and concerns promptly, implementing corrective measures as necessary
• Collaborate with the culinary team to develop menus, seasonal offerings, and promotional initiatives
• Conduct staff briefings and performance reviews, identifying training needs and development opportunities
• Manage scheduling and rostering to ensure adequate staffing levels during peak and off-peak periods
• Liaise with other departments to ensure seamless hotel operations
• Maintain outlet cleanliness, ambiance, and aesthetic standards in accordance with brand guidelines

Skills

Leadership

Staff management

Guest service

Food safety

Cost control

POS software

Menu development

Communication

Education

Hospitality management diploma/certification

Job description

• Oversee daily operations of the all-day dining outlet, ensuring smooth service delivery and adherence to operational standards
• Supervise, train, and mentor outlet staff, including servers, kitchen personnel, and support staff, whilst fostering a positive work environment
• Maintain exceptional guest service standards and ensure guest satisfaction through regular interaction and feedback management
• Monitor and control food and beverage costs, inventory levels, and stock rotation to optimise profitability
• Ensure compliance with health, safety, and hygiene regulations, conducting regular inspections and audits
• Manage reservations, table allocations, and guest flow to maximise outlet capacity and revenue
• Prepare and analyse operational reports, including sales figures, labour costs, and performance metrics
• Implement and maintain quality assurance procedures for food presentation, taste, and service consistency
• Address guest complaints and concerns promptly, implementing corrective measures as necessary
• Collaborate with the culinary team to develop menus, seasonal offerings, and promotional initiatives
• Conduct staff briefings and performance reviews, identifying training needs and development opportunities
• Manage scheduling and rostering to ensure adequate staffing levels during peak and off-peak periods
• Liaise with other departments (housekeeping, front office, maintenance) to ensure seamless hotel operations
• Maintain outlet cleanliness, ambiance, and aesthetic standards in accordance with Fairmont brand guidelines

Qualifications

• Minimum 5-6 years of progressive experience in food and beverage operations management
• Proven track record managing all-day dining outlets or similar hospitality establishments
• Strong knowledge of food safety, hygiene standards, and health and safety regulations
• Demonstrated proficiency in profit and loss (P&L) management and cost control
• Excellent leadership and staff management capabilities with experience in training and development
• Strong communication and interpersonal skills with the ability to build effective relationships
• Proficiency in hospitality management systems and point-of-sale (POS) software
• Ability to work flexible hours, including evenings, weekends, and public holidays
• Hospitality management qualification, diploma, or relevant professional certification
• Experience working within luxury hotel environments or premium hospitality brands
• Knowledge of revenue management and yield optimisation strategies
• Experience in menu development and collaboration with culinary teams
• Advanced proficiency in Microsoft Office applications and data analysis
• Familiarity with guest feedback management systems and quality assurance procedures

WHAT IS IN IT FOR YOU:

• Come As You Are
• Work With Purpose
• Grow, Learn and Enjoy
• Explore Limitless Possibilities