Assistant Manager Outlet In Room Dining - Fairmont Agra

Accorhotel; Agra District; Presencial; INR 1.200.000 - 2.400.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Come As You Are

Work With Purpose

Grow, Learn and Enjoy

Explore Limitless Possibilities

Descripción de la vacante

Accorhotel is seeking a seasoned In-Room Dining Manager to lead all aspects of our luxury in-room dining operations. You will supervise the team, ensure exceptional guest experiences, and uphold brand standards across service quality, safety, and hygiene.

Collaborate with culinary and other departments to refine menus, optimise costs, and drive guest satisfaction in a five-star hospitality environment. Strong leadership and English communication are essential.

Formación

• 5–6 years in F&B operations management with 2+ years in a supervisory role
• Proven experience managing in-room dining or room service in luxury hospitality
• Diploma or certification in Hotel Management or equivalent
• Knowledge of food safety, hygiene standards and health regulations (FSSAI or equivalent)
• Proficiency in hospitality management systems and POS software
• Strong leadership and team management with staff training experience
• Excellent communication and cross‑department liaison skills
• Strong analytical and problem‑solving abilities with data analysis experience
• Proficient in English; additional languages a plus
• Experience with luxury/h five‑star hotel brands
• Certification in Food Safety or Advanced Hospitality Management
• Experience in menu development and culinary collaboration

Responsabilidades

• Oversee all aspects of in-room dining operations to ensure guest satisfaction
• Supervise in-room dining team: scheduling, training, performance management
• Ensure high‑quality food and beverage service per brand standards
• Monitor order accuracy, delivery times, and guest feedback metrics
• Maintain hygiene, safety, and regulatory compliance across operations
• Collaborate with culinary to develop and refresh in-room dining menus
• Manage inventory, food costs and portion control for profitability
• Address guest complaints professionally and implement corrective actions
• Conduct quality audits of food presentation and service standards
• Analyze operational data to identify improvement opportunities
• Coordinate with front office, housekeeping and other departments
• Ensure adherence to all company policies and local regulations

Conocimientos

Leadership

Team management

Staff training

Performance management

Communication

Interdepartmental liaison

Analytical thinking

Problem solving

English proficiency

Educación

Diploma/Certificate in Hotel Management

Descripción del empleo

Responsibilities

• Oversee all aspects of in-room dining operations to ensure exceptional guest experiences and service excellence
• Manage and supervise the in-room dining team, including scheduling, training, performance management, and professional development
• Ensure consistent delivery of high-quality food and beverage service in accordance with Fairmont standards and brand guidelines
• Monitor operational efficiency, including order accuracy, delivery times, and guest satisfaction metrics
• Maintain strict adherence to food safety, hygiene, and health regulations across all in-room dining operations
• Collaborate with the culinary team to develop and refine in-room dining menus that align with guest preferences and seasonal offerings
• Manage inventory levels, food costs, and portion control to optimise profitability whilst maintaining quality standards
• Handle guest complaints and concerns professionally, implementing corrective actions to ensure guest satisfaction and loyalty
• Conduct regular quality audits and inspections of food presentation, service standards, and room cleanliness
• Analyse operational data and guest feedback to identify opportunities for service improvement and revenue enhancement
• Liaise with front office, housekeeping, and other departments to ensure seamless coordination and guest service delivery
• Ensure compliance with all company policies, procedures, and local regulations governing food and beverage service

Qualifications

• Minimum 5-6 years of experience in food and beverage operations management, with at least 2 years in a supervisory or assistant manager role
• Proven experience managing in-room dining or room service operations in a luxury hospitality environment
• Diploma or certification in Hotel Management, Hospitality Management, or equivalent professional qualification
• Strong knowledge of food safety, hygiene standards, and health regulations (FSSAI certification or equivalent)
• Demonstrated proficiency in hospitality management systems and point-of-sale (POS) software
• Excellent leadership and team management capabilities with experience in staff training and performance management
• Outstanding communication and interpersonal skills with the ability to liaise effectively across departments
• Strong analytical and problem-solving abilities with experience in operational data analysis and reporting
• Proficiency in English (written and spoken); additional language skills are advantageous
• Experience working with luxury hotel brands or five-star properties
• Certification in Food Safety or Advanced Hospitality Management
• Experience in menu development and culinary collaboration

WHAT IS IN IT FOR YOU:

• Come As You Are
• Work With Purpose
• Grow, Learn and Enjoy
• Explore Limitless Possibilities