Reservation Executive

Heritage Madurai; Virattippathu; On-site; INR 300,000 - 420,000; Full time

Job summary

Heritage Madurai in Tamil Nadu invites a hospitality professional to join our guest relations team. You will build lasting guest relationships, resolve issues, and ensure high satisfaction across services.

The ideal candidate has strong interpersonal and communication skills, experience in hospitality or customer service, and demonstrates time-management and organizational abilities.

Bachelor's degree in Hospitality Management or Business preferred; willingness to work in a fast-paced environment.

Qualifications

• Strong interpersonal and communication skills are required.
• Experience in maintaining guest relationships and high satisfaction.
• Ability to resolve complex customer issues in a hospitality setting.

Responsibilities

• Strong Interpersonal Skills: Proven experience in building and maintaining relationships with Guest.
• Guest Satisfaction: Demonstrated ability to maintain high levels of Guest satisfaction.
• Customer Support: Experience in resolving complex customer issues.
• Communication Skills: Excellent written and verbal communication skills.
• Hospitality/Customer Service Experience: Preferably, experience working in the hospitality or customer service industry.

Skills

Interpersonal skills

Guest satisfaction

Customer support

Communication skills

Hospitality experience

Education

Bachelor's degree in Hospitality Management or related field

Job description

Role & responsibilities

• Strong Interpersonal Skills: Proven experience in building and maintaining relationships with Guest.
• Guest Satisfaction: Demonstrated ability to maintain high levels of Guest satisfaction.
• Customer Support: Experience in resolving complex customer issues.
• Communication Skills: Excellent written and verbal communication skills.
• Hospitality/Customer Service Experience: Preferably, experience working in the hospitality or customer service industry.

Preferred candidate profile

• Educational Background: A Bachelor's degree in Hospitality Management, Business Administration, or a related field is highly preferred.
• Organisational Skills: Strong organizational and time-management skills.