Reservation Executive

Acacia Hotel & Spa Candolim; Calangute; On-site; INR 223,200 - 334,800; Full time

Job summary

Acacia Hotel & Spa Candolim in Goa seeks a Reservation Executive to manage hotel room bookings while ensuring high guest satisfaction. This role involves processing reservations, optimizing revenue through effective sales strategies, and maintaining accurate booking systems to enhance guest experience.

The ideal candidate should have 2+ years of relevant experience, a Diploma/Degree in Hospitality or Tourism, and proficiency in Microsoft Office. Interested candidates can share their resumes via email or phone.

Qualifications

• 2+ years of relevant experience in a hotel environment.
• Experience with customer service and booking management.
• Ability to handle multiple inquiries efficiently.

Responsibilities

• Processing reservations, modifications, and cancellations.
• Implementing sales techniques to maximize occupancy.
• Maintaining accurate database information.

Skills

Hospitality experience

Strong communication skills

Proficiency in hotel software

Education

Diploma/Degree in Hospitality or Tourism

Tools

Microsoft Office

Property Management Systems (PMS)

Job description

A Reservation Executive manages hotel room bookings, maximizes revenue through effective sales strategies, and ensures high guest satisfaction. Responsibilities include handling phone/email inquiries, updating booking systems, managing inventory, and coordinating with other departments. They usually require hospitality experience, strong communication skills, and proficiency in hotel software.

Key duties of a Reservation Executive:

• Booking Management:Processing reservations, modifications, and cancellations via various channels (phone, email, OTAs).
• Revenue Optimization:Implementing sales techniques to maximize occupancy and room rates.
• Customer Service:Promptly responding to inquiries, handling VIP requests, and resolving issues to ensure a smooth guest experience.
• System Upkeep:Maintaining accurate, up-to-date database information.
• Reporting:Preparing, analyzing, and forecasting occupancy reports, trends, and statistics.
• Coordination:Working with front office and other departments to align operations.

Requirements typically include a Diploma/Degree in Hospitality or Tourism, 2+ years of relevant experience, proficiency in Microsoft Office (Excel, Word), and familiarity with Property Management Systems (PMS)

Candidates can share the resume [e-mail] or8882098098