Duty Manager

Accor; NTR; On-site; INR 800,000 - 1,100,000; Full time

Job summary

Accor is seeking an experienced Duty Manager to lead the Front Office team, ensure seamless guest experiences, and maintain the highest service standards across shifts.

You will liaise with departments, manage VIP arrivals, handle guest inquiries with empathy, oversee safety protocols, and contribute to revenue integrity through accurate check-ins, check-outs, and incident reporting.

Qualifications

• Experience as a Duty Manager in hospitality or hotel environment.
• Excellent communication and interpersonal skills with guests and staff.
• Proactive problem-solving and leadership in a fast-paced setting.
• Ability to work flexible shifts and on-call as required.

Responsibilities

• Liaise with all departments to ensure smooth operations and communicate guest feedback to senior management.
• Welcome and support VIP guests; authorize courtesies and oversee VIP room inspections.
• Maintain guest profiles and ensure efficient check-in/check-out with empathy.
• Supervise Front Office team; conduct daily briefings and monitor service standards.

Skills

VIP Guest Handling

Front Office Leadership

Operations Management

Customer Service

Conflict Resolution

Job description

Company Description

"Why work for Accor?" We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/.

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job Description

• Liaise with all departments to ensure smooth, coordinated operations and communicate key updates and guest feedback to senior management


• Welcome and support VIP guests; authorise courtesies and oversee VIP room inspections to exceed expectations


• Maintain guest profiles and ensure efficient, professional check-in and check-out experiences whilst handling inquiries and complaints with empathy and timely resolution


• Supervise the Front Office team with collaborative leadership; conduct daily briefings and monitor service standards consistently


• Review rate variances, billing instructions, and guest credit to ensure revenue control and financial integrity


• Manage full-house situations and coordinate guest relocations; oversee lobby and driveway operations for safety and guest comfort


• Log and report all security incidents and emergencies; conduct Night Audit processes and ensure compliance with organisational standards and safety procedures

Qualifications

• Proven previous experience as a Duty Manager, preferably within a hospitality or hotel environment


• Exceptional communication and interpersonal skills with the ability to build strong rapport with guests and colleagues at all levels


• Confident and proactive problem-solver with demonstrated strong conflict resolution abilities


• Strong leadership and team supervision capabilities with the ability to motivate and support staff


• Solid knowledge of operational procedures, safety protocols, and incident documentation


• Ability to work flexible shifts and on-call availability as required by operational needs