Rep, Technical Support Professional

Avispl; Gurugram District; Remote; INR 350,000 - 520,000; Full time

Job summary

Avispl is seeking a remote AV support specialist to provide remote assistance and training for end users on conferencing systems. You will monitor and service AV systems, support VIP events, and resolve issues across Crestron, Logitech, AMX, Biamp, Shure, and related technologies.

Ideal candidates have strong communication, ability to multitask, and experience with videoconferencing tools such as MS Teams, Zoom, WebEx.

Qualifications

• Minimum high school diploma or equivalent.
• Demonstrated working knowledge of AV practices and procedures.
• Videoconferencing experience including operation call set-up and equipment.
• Experience and knowledge of web conferencing tools such as MS Teams, Zoom, WebEx, and Cisco meeting place a plus.

Responsibilities

• Provide remote assistance and training to end users in the operation of AV systems.
• Perform routine monitoring sweeps and service on AV systems.
• Assist with AV tech support of planned VIP events and other meetings.
• Resolve issues related to: Crestron, Logitech, AMX, Biamp, Shure and other AV/VC technologies.
• Perform support tasks in a timely and quality conscious manner.
• Collaborate with internal/external teams in a professional manner that reflects the values of AVI-SPL.
• Setup and troubleshoot various audio/video/presentation systems.
• Other duties assigned as needed.

Skills

Effective communication

Troubleshooting

Independent work

Basic computer knowledge

Multitasking

Organizational skills

Verbal & written communication

Customer service

Education

High school diploma or equivalent

Videoconferencing experience

Knowledge of AV practices

Tools

Crestron

Logitech

AMX

Biamp

Shure

MS Teams

Zoom

WebEx

Job description

Working Hours: 15:00 to 00:00 IST Working Days: Mon, Wed, Thu, Fri Sat Week Off- Tue Sun

This position is for remote assistance only and is responsible for collaborating with our client s management team and other company employees to deliver an array of customer service support and assistance in conference rooms and other meeting spaces.

Responsibilities

• Provide remote assistance and training to end users in the operation of AV systems
• Perform routine monitoring sweeps and service on AV systems
• Assist with AV tech support of planned VIP events and other meetings
• Resolve issues related to: Crestron, Logitech, Microsoft Teams rooms, AMX, Biamp, Shure and other AV/VC technologies
• Perform support tasks in a timely and quality conscious manner
• Collaborate with internal/external teams in a professional manner that reflects the values of AVI-SPL
• Setup and troubleshoot various audio/video/presentation systems
• Other duties assigned as needed

Skills and Abilities

• Effective communication and interaction with employees, clients and colleagues and the ability to work effectively with all levels of the organization
• Ability to test equipment and perform basic troubleshooting
• Ability to work and think independently and ensure meeting deadlines
• Basic computer knowledge
• Ability to balance multiple tasks with changing priorities
• Strong organizational skills and excellent attention to detail
• Excellent communication and interpersonal skills both verbal and written
• Demonstrated customer service focus and client communication skills

Education and Experience

• Minimum high school diploma or equivalent
• Demonstrated working knowledge of AV practices and procedures
• Videoconferencing experience including operation call set-up and equipment
• Experience and knowledge of web conferencing tools such as MS Teams, Zoom, WebEx, and Cisco meeting place a plus