Av Support Engineer

HCL Technologies Limited; Hyderabad; On-site; INR 500,000 - 900,000; Full time

Job summary

HCL Technologies Limited in Hyderabad is seeking a hands-on Audio Visual Engineer to design, implement, and support corporate AV solutions. You will ensure high-performance, consistent AV experiences and deliver executive-level customer service.

The role requires 3+ years in AV integration, strong troubleshooting, and experience with MTR devices, Crestron/Extron, and AutoCAD. You will engage in live events, maintenance, and end-user training, with a focus on delivering reliable AV systems for

Qualifications

• Good verbal and written communications skills.
• Must be able to enunciate clearly over the telephone.
• Must be able to interpret a customers' needs, communicate clearly and concisely via e-mail; have outstanding customer service skills, excellent troubleshooting skills and the drive to assume more responsibilities.
• Minimum of 3 years practical experience in Audio Visual Equipment Integration.
• Good troubleshooting skills in MTR Devices and it's configuration Audio DSP, Displays, Digital Signage, Controller (Extron & Crestron) & other AV devices.
• Requires experience in MTR Configuration, Good to have knowledge of DSP programming, Auto cad, Control processor programming.

Responsibilities

• Provide and support Corporate Audio Visual Standard Solutions to enable effective communication across Clients business units.
• Align AV solution standards and practices to ensure high system performance and consistency, delivering optimal AV experiences.
• Deliver executive-level customer service with urgency, diplomacy, and strong verbal communication skills.
• Must be self-sufficient with excellent time management and the ability to provide detailed issue explanations.
• Resposible for day to day operation support.
• Responsive to local office and IT management needs.
• Expert in root cause analysis, troubleshooting/triage, support, and end-user training on Microsoft Teams Room and associated AV systems.
• Knowledge of Microsoft Teams, Crestron, Extron, Biamp, MTR products (Logitech), other AV proucts and experience with graphical user interfaces, AV hardware/software.
• Familiarity with audio/video signal test generators, laser levels, SPL meters, and RTA equipment.
• Experience with AutoCAD, Floor drawing reading, understanding AV BOQ is a plus.
• Support & Mange end to end managed AV systems, live streaming events, and production setups.

Skills

Audio Visual Integration

Microsoft Teams Room

Troubleshooting

Customer service

DSP programming

AutoCAD

Control processor programming

Education

Bachelor’s degree

IT/AV work experience 5+ years

Tools

AutoCAD

Crestron

Extron

Logitech MTR products

Job description

Job Responsibilities

• Provide and support Corporate Audio Visual Standard Solutions to enable effective communication across Clients business units.
• Align AV solution standards and practices to ensure high system performance and consistency, delivering optimal AV experiences.
• Deliver executive-level customer service with urgency, diplomacy, and strong verbal communication skills.
• Must be self-sufficient with excellent time management and the ability to provide detailed issue explanations.
• Resposible for day to day operation support.
• Responsive to local office and IT management needs.
• Expert in root cause analysis, troubleshooting/triage, support, and end-user training on Microsoft Teams Room and associated AV systems.
• Knowledge of Microsoft Teams, Crestron, Extron, Biamp, MTR products (Logitech), other AV proucts and experience with graphical user interfaces, AV hardware/software.
• Familiarity with audio/video signal test generators, laser levels, SPL meters, and RTA equipment.
• Experience with AutoCAD, Floor drawing reading, understanding AV BOQ is a plus.
• Support & Mange end to end managed AV systems, live streaming events, and production setups.

Min Qualifications

• '1) Good verbal and written communications skills
• '2) Must be able to enunciate clearly over the telephone
• '3) Must be able to interpret a customers' needs, communicate clearly and concisely via e-mail; have outstanding customer service skills, excellent troubleshooting skills and the drive to assume more responsibilities
• '4) Minimum of 3 years practical experience in Audio Visual Equipment Integration.
• '5) Good troubleshooting skills in MTR Devices and it's configuration Audio DSP, Displays, Digital Signage, Controller (Extron & Crestron) & other AV devices.
• '6) Requires experience in MTR Configuration, Good to have knowledge of DSP programming, Auto cad, Control processor programming.

• '1) Bachelor’s degree
• '2) OR 5+ years of IT/AV-related work experience
• '3) Minimum of 3 years practical experience in Audio Visual Equipment Integration and industry standard certifications preferred.