Remedy Admin Expert

Pradeepit Global Consulting Private Limited; Bengaluru; On-site; INR 1,500,000 - 2,300,000; Full time

Job summary

Pradeepit Global Consulting Private Limited in Bengaluru, Karnataka, seeks an experienced Remedy Admin Expert to design, implement, and maintain Remedy environments, with a focus on availability, performance, and security.

You will lead architecture, development, customization, administration, reporting, and a team of Remedy developers, administrators, and analysts, driving continuous improvement to meet business needs.

Qualifications

• Bachelor's Degree in Information Technology, Telecommunications or equivalent from an accredited university.
• 6-8 years of experience in Remedy with at least three (3) years in a supervisory role for lead level.
• A minimum of four (4) years of experience in Remedy or a related field for Specialist level.

Responsibilities

• Oversee Remedy architecture, design reviews, and gap mitigation.
• Lead development of Remedy applications, workflows, forms, and integrations.
• Manage Remedy environment, availability, performance, and security, applying patches and upgrades.
• Develop Remedy reports and dashboards to enable data-driven decisions.
• Lead and mentor a team of Remedy developers, administrators, and analysts.
• Perform other responsibilities as required by higher levels of supervision.

Skills

Team Leadership

Remedy

Education

Bachelor's Degree in Information Technology or Telecommunications

Tools

Remedy

Job description

Remedy Admin Expert Manage the design, implementation, maintenance, and continuous improvement of the BMC remedy, ensure the remedy availability, continuous operational support, and any required development and customization to satisfy business requirements.

Remedy Architecture & Design

Lead review of Remedy design and implementation, identifying gaps in current practices, and oversee mitigation activities.

Development & Customization

Lead development of Remedy applications, workflows, forms, and integrations to meet specific business needs.

Administration & Maintenance

Manage Remedy environment, ensuring availability, performance, and security, applying patches and upgrades.

Reporting & Analytics

Develop reports and dashboards, analyses Remedy data for insights, and supports data-driven decision-making.

Team Leadership

Leads and mentors a team of Remedy developers, administrators, and analysts, fostering collaboration and high performance.

Perform other responsibilities as required by higher levels of supervision

Qualification

Bachelors Degree in Information Technology ,Telecommunications or equivalent from an accredited university

Work Experience

6-8 years of experience in Remedy with at least Three (3) years in a supervisory role for lead level A minimum of Four (4) years of experience in Remedy a related field for Specialist level

Experience Level Senior Level